At a Glance
- Tasks: Be the go-to person for merchants, resolving queries and enhancing their experience.
- Company: Join Liberis, a fast-growing FinTech empowering small businesses across Europe.
- Benefits: Hybrid working model, competitive salary, and opportunities for growth in a dynamic environment.
- Other info: Great chance for graduates to gain valuable experience in customer operations.
- Why this job: Kickstart your career in FinTech while making a real difference for businesses.
- Qualifications: Fluent in English and one other language; strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. The role of Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the UK & Europe.
We’re looking for a bilingual (English & French, Spanish or Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.
What you’ll do:
- Be the main point of contact for our merchants across the UK & Europe
- Own customer queries end-to-end via phone, email and live chat
- Investigate and resolve payment-related issues
- Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve our product and processes
What we are looking for:
- Fluent English & one other language, either French, Spanish or Polish
- Strong communication and problem-solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
Our hybrid approach:
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
Customer Operations Executive employer: Liberis
At Liberis, we pride ourselves on being an exceptional employer that champions the growth of our employees while fostering a collaborative and inclusive work culture. Our London team offers a vibrant environment where bilingual professionals can thrive in the fast-paced FinTech sector, with ample opportunities for personal and professional development. With a strong emphasis on flexibility and teamwork, we ensure that our employees feel valued and empowered to make a meaningful impact in supporting small and medium-sized businesses across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive
✨Get Involved with Campus Finance Societies
Join your university's finance or investment society — they're a goldmine for networking, guest lectures, and career fairs. These societies often host employers looking for entry-level talent like you, so get involved and make yourself known!
✨Attend Industry Workshops and Webinars
Look for workshops and webinars focused on banking and financial services. These events not only boost your knowledge but also let you connect with industry professionals who could help you land that entry-level role at places like Liberis.
✨Leverage LinkedIn for Informational Interviews
Take advantage of LinkedIn to reach out to professionals working in banking, especially those who've started in entry-level positions. Politely ask for a quick chat about their experience and any advice they might have on breaking into the field.
✨Apply Directly through Company Websites
Don't just rely on job boards. Head directly to Liberis's careers page and look for their entry-level openings. They might have opportunities that aren’t advertised widely, so keep checking back for new listings!
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Splash Your Skills on Your CV:In the banking and financial services realm, it's all about numbers and analysis. Make sure to highlight any relevant coursework, internships, or projects where you've used skills like financial modelling, data analysis, or risk assessment. Show us you can crunch those numbers!
Educational Achievements Matter:For an entry-level role, your grades and academic accomplishments are key. If you have any certifications, like CFA Level 1 or something similar, don’t forget to include them. We love seeing ambition and commitment to the industry, so flaunt those achievements!
Craft a Personal Touch in Your Cover Letter:Your cover letter is your chance to show us your enthusiasm for banking and finance! Share why you're passionate about the industry and how your studies or previous experiences have prepared you for this role. We want to see that spark and motivation!
Use the Right Format and Language:In banking, clarity is king. Use a clean, professional format for your CV and cover letter. Make sure to avoid jargon, but don’t shy away from technical terms where appropriate – just keep it all clear and easy to read. Let’s see your professionalism shine through!
How to prepare for a job interview at Liberis
✨Brush Up on Your Financial Knowledge
Since you're diving into the banking and financial services industry, make sure you're up to speed with current market trends and financial concepts. Be prepared to discuss things like interest rates and investment strategies, as you might get some technical questions that gauge your understanding.
✨Show Off Your Analytical Skills
Analytical skills are key in banking, so be ready to showcase how you've used them in your studies or any relevant projects. Prepare to tackle case studies or hypothetical financial scenarios during the interview that require you to analyse data and make informed decisions.
✨Demonstrate Your Team Spirit
As this is an entry-level role, they’ll likely look for how well you can collaborate and fit into their team. Think of examples from group projects or internships where you successfully worked with others. It'll help show that you're keen to learn and grow in a team-oriented environment.
✨Prepare Thoughtful Questions
Approach your interview with curiosity! Prepare insightful questions that reflect your knowledge of the industry, such as asking about the latest technology being implemented in their services. It shows you're genuinely interested in the company's operations and future.
