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For Companies At a Glance
- Tasks: Engage with customers to resolve financial challenges and boost collection rates.
- Company: Join Liberis, a tech-driven company empowering small businesses globally.
- Benefits: Enjoy a hybrid work environment, competitive salary, and growth opportunities.
- Other info: Be part of a dynamic team with a supportive culture and career advancement.
- Why this job: Make a real difference by helping small businesses thrive and stay independent.
- Qualifications: Experience in collections, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 42000 £ per year.
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis’ growth in the UK market!
Who are you?
As a Collections Agent, you\’ll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
Responsibilities
- Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
- Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
- Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
- Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
- Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
- Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
- Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.
We think you’ll need
We\’re seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:
- Fluency in the English language.
- Demonstrated experience within a collections team, preferably in SME collections.
- A proven ability to self-manage and prioritise tasks effectively.
- Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
- High level of integrity in all actions and decisions.
- Proficiency in Excel.
- Keen attention to detail to ensure accuracy and precision in all tasks.
- Ability to identify and propose improvements to processes and procedures.
- Nice to have: fluency in either German, Polish or Czech languages.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
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Collections Agent employer: Liberis
Contact Detail:
Liberis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Get to know the company inside out! Research Liberis and understand their mission, values, and the products they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Collections Agent, you'll be engaging with customers daily. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've identified patterns in past roles and what strategies you've implemented to improve collection rates. This will demonstrate your problem-solving abilities and fit for the role.
✨Tip Number 4
Don't hesitate to apply through our website! Even if you think you might not meet every single requirement, we value enthusiasm and potential. Just go for it, and let's have a chat about how you can contribute to Liberis!
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping small businesses shine through. We want to see how you connect with our mission at Liberis and why you're excited about the Collections Agent role.
Be Specific: Use concrete examples from your past experiences to highlight your skills in collections and customer engagement. We love seeing how you've tackled challenges and what strategies worked best for you!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your analytical skills and attention to detail, as these are key for the Collections team. Show us why you're the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Liberis
✨Know Your Numbers
As a Collections Agent, you'll be dealing with financial data daily. Brush up on your Excel skills and be prepared to discuss how you've used data analysis in previous roles. This will show that you can handle the analytical side of the job.
✨Show Your Communication Skills
Since you'll be engaging directly with customers, practice articulating your thoughts clearly and confidently. Think about examples from your past where you successfully resolved customer issues or improved relationships, as this will highlight your interpersonal skills.
✨Understand the Company’s Mission
Liberis is all about empowering small businesses. Familiarise yourself with their mission and values, and be ready to discuss how you can contribute to this vision. Showing genuine interest in their goals will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face questions about how you'd handle specific situations, like dealing with difficult customers or managing underperforming accounts. Think through your strategies and be ready to share your thought process, demonstrating your problem-solving abilities.