At a Glance
- Tasks: Support customers and solve payment issues for merchants in the UK and Poland.
- Company: Join Liberis, a dynamic international fintech company based in London.
- Benefits: Hybrid work model, flexible hours, and opportunities for career growth.
- Other info: Collaborative team environment with a focus on innovation.
- Why this job: Perfect for recent grads wanting to kickstart their career in fintech.
- Qualifications: Bilingual in English and Polish with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Liberis is seeking a bilingual Customer Operations Executive to join our London team. This role involves addressing customer inquiries and supporting merchants in the UK and Poland. Ideal for recent graduates interested in fintech, the position offers a chance to grow within a dynamic international company.
As the main contact for merchants, you will solve payment issues and collaborate across teams. We maintain a hybrid work model, requiring at least 3 days in the office weekly, emphasizing both flexibility and teamwork.
Bilingual FinTech Customer Ops Executive (English & Polish) employer: Liberis
At Liberis, we pride ourselves on being an excellent employer that fosters a vibrant work culture and prioritises employee growth. Our London team thrives in a dynamic environment where bilingual talents can make a real impact while enjoying the benefits of a hybrid work model, ensuring flexibility and collaboration. Join us to be part of a forward-thinking fintech company that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual FinTech Customer Ops Executive (English & Polish)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Liberis value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Liberis a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Liberis!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Liberis.
We think you need these skills to ace Bilingual FinTech Customer Ops Executive (English & Polish)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Liberis!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Liberis
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
