Babyzone Operations Officer - Brent

Babyzone Brent OperationsOfficer

About Babyzone

At Babyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more critical. Babyzone isa charity funded by foundations, philanthropists and trusts, including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere - due to financial, geographic, or cultural barriers - by offering free, evidence-based classes and resources in premium, fully accessible community hubs.

Reporting to the Head of Babyzone, the OperationsOfficer is responsible for the smooth running of Babyzonedelivery days. Their responsibilities will includeset-upandoperations,front-of-houseduties,close-downduties, andadditionalduties asrequired. Operationsofficers will needqualitiessuch asorganisational skills, interpersonal communication, problem-solving, and flexibility.

Key responsibilities

Set-up and operations:

• Ensureoptimalpreparation ofareas in Babyzone Brent intendedfor sessions, including moving furniture, adjusting layout, and other necessarychanges;
• Support class leaders with the set up and pack down of their equipment;
• Support the setup of exploratory play areas and other elements to create a welcoming and functionalenvironment;
• Ensure easy access to essential amenities like pram parking andbaby-changingtoilets.

Front of house:

• Provide a warm and supportive welcome for all families attendingBabyzone;
• Explain Babyzoneoperationsandimportant informationtofamilies;
• Capture family numbers and basic postcode data as familiesarrive;
• Act as a floating resource to ensure positive experiences for allattendees;
• Problem-solve any issues raised by families or class leaders during theday;
• Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.

Close down:

• Assistclass leads in packing up all equipment used for exploratory play andclasses;
• Return areasto original setup;
• Ensure all rooms are cleared of anyitemsfromBabyzoneactivities;
• Report attendee numbers and any observations/issues to the Head of Babyzone.

Additionalduties:

• Supervise and guideadditionalvolunteers, apprentices, or support staff asnecessary;
• Respond toand actionreasonablerequestsfromthe Head ofBabyzone;
• Collect quotes and case studies from parents based on a cadence set by Head of Babyzone.

Safeguarding and compliance:

• Complete all necessary safeguarding training ina timelyfashion as directed by theSafeguarding Lead andHead of Babyzone(this is to be completed before starting your first day);
• Adhereto safeguarding policies,andmaintainaculture of safetyfor children, families, andstaff;
• Report any safeguarding incidents to the Head of Babyzone or Safeguarding Lead as soon as possible.
• Adhere to all Babyzone policies and procedures.

Skills and technical competencies:

• Organisation
• Ability to coordinate multiple tasks efficiently and ensure smooth operations.
• Interpersonal skills
• Strong communicationskills to engage positively with families, class leaders, and other stakeholders.
• Problem-solving
• Ability to respond effectively to any issues that arise, ensuring a positive experience for all attendees.
• Flexibility
• Willingness to adapt to changing needs and undertakeadditionalduties asrequired.
• Value alignment:
• A passion for the Babyzone mission and a commitment to making a positive impact in the community.

Role Details

• Salary: £14.80 per hour (London Living Wage)
• Contract: Part-time, permanent, term-time only
• Hours: Mondays, term-time only (8:30am - 3:00pm)
• Location: Babyzone Brent Hub, Brent Hub Community Enterprise Centre, NW10 8BN
• Start Date: as soon as possible

Benefits

• 33 days annual leave including bank holidays (pro-rated)
• Flexible working pattern to suit your lifestyle
• Matched pension contributions (if eligible)
• A supportive and inclusive working culture
• Be part of a national network making a real difference