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- Tasks: Engage with customers to resolve financial challenges and boost collection rates.
- Company: Join Liberis, a mission-driven company empowering small businesses.
- Benefits: Enjoy a hybrid work environment, competitive salary, and growth opportunities.
- Other info: Be part of a dynamic team with a supportive culture and career advancement.
- Why this job: Make a real difference by helping businesses thrive while developing your skills.
- Qualifications: Experience in collections, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!
Who are you? As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
Responsibilities
- Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
- Solving puzzles: diving deep into the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers.
- Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interaction as you work to reignite their engagement.
- Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
- Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
- Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
- Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.
We think you’ll need
- Fluency in the English language.
- Demonstrated experience within a collections team, preferably in SME collections.
- A proven ability to self-manage and prioritise tasks effectively.
- Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
- High level of integrity in all actions and decisions.
- Proficiency in Excel.
- Keen attention to detail to ensure accuracy and precision in all tasks.
- Ability to identify and propose improvements to processes and procedures.
Nice to have: fluency in either German, Polish or Czech languages.
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
Collections Agent New Nottingham, United Kingdom employer: Liberis Limited
Contact Detail:
Liberis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent New Nottingham, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Liberis and understand their mission to empower small businesses. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Collections Agent, you'll be engaging with customers daily. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've identified patterns in past roles. Prepare examples of how you've solved problems or improved processes, as this will demonstrate your value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Liberis family. Don’t miss out on this opportunity!
We think you need these skills to ace Collections Agent New Nottingham, United Kingdom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers and being part of our mission at Liberis.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in collections or customer service. We love seeing how your skills align with what we do, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Liberis Limited
✨Know Your Numbers
Before the interview, brush up on your knowledge of collections metrics and KPIs. Be ready to discuss how you've improved collection rates in previous roles or how you would approach underperforming accounts. This shows that you understand the importance of accuracy and timeliness in the collections process.
✨Showcase Your Communication Skills
As a Collections Agent, you'll be engaging directly with customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face, such as handling objections or re-engaging inactive customers. This will help you demonstrate your interpersonal skills during the interview.
✨Demonstrate Analytical Thinking
Prepare examples of how you've used analytical skills to identify patterns in customer behaviour or improve processes. Think about specific instances where your insights led to successful outcomes. This will highlight your ability to dive deep into issues and find effective solutions, which is crucial for the role.
✨Emphasise Fairness and Integrity
Liberis values treating customers fairly, so be ready to discuss how you've upheld integrity in your previous roles. Share stories that illustrate your commitment to fairness, especially when dealing with sensitive financial situations. This will resonate well with the company's mission and culture.