At a Glance
- Tasks: Be the go-to person for our merchants, resolving queries and ensuring a smooth experience.
- Company: Join Liberis, a fast-growing FinTech empowering small businesses across Europe.
- Benefits: Hybrid working model, great team culture, and opportunities for growth in FinTech.
- Other info: Ideal for graduates or early-career professionals eager to learn.
- Why this job: Kickstart your career in a dynamic environment while making a real impact.
- Qualifications: Fluent in English and Polish with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At Liberis, our mission is to empower small and medium‑size businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The role Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in‑life support and play a key role in scaling our business across the UK & Europe. We’re looking for a bilingual (English & Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early‑career professional to build experience in FinTech, payments and customer operations within a fast‑growing international business.
What you'll do:
- Be the main point of contact for our merchants across the UK & Poland
- Own customer queries end‑to‑end via phone, email and live chat
- Investigate and resolve payment‑related issues
- Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve our product and processes
What we are looking for:
- Fluent in the English & Polish languages
- Strong communication and problem‑solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
Our hybrid approach:
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
Customer Operations Executive (Polish speaking) New London, United Kingdom employer: Liberis Limited
At Liberis, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. Our commitment to employee growth is evident through our supportive environment, where early-career professionals can thrive in the FinTech sector while enjoying the benefits of a hybrid working model that promotes collaboration and flexibility. Join us to be part of a mission-driven team dedicated to empowering small and medium-sized businesses across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive (Polish speaking) New London, United Kingdom
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Liberis Limited value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Liberis Limited a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Liberis Limited!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Liberis Limited.
We think you need these skills to ace Customer Operations Executive (Polish speaking) New London, United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Liberis Limited!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Liberis Limited
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
