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For Companies At a Glance
- Tasks: Be the go-to person for our Nordic & Icelandic customers, handling queries and ensuring top-notch service.
- Company: Liberis empowers small businesses globally with tailored financial products and innovative tech solutions.
- Benefits: Join a dynamic team, enjoy a fast-paced environment, and make a real impact on customer experiences.
- Why this job: This role offers growth opportunities in a supportive culture focused on customer advocacy and innovation.
- Qualifications: Fluency in Icelandic and English, strong communication skills, and a passion for customer service are essential.
- Other info: Don't worry if you don't meet every requirement—apply anyway and let's chat about your fit!
The predicted salary is between 30000 - 42000 £ per year.
About us
Liberis is on a mission to supercharge the power of small businesses all over the world – delivering the financial products they need to grow through a network of global partners.
Before all else, Liberis is a technology company, connecting finance with small businesses.
We use data to help partners understand their customers’ real-time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.
Up to now we have funded almost 40,000 small businesses with over $1.5bn – but we believe there is much more to be done.
The team
At Liberis, our Customer Operations team is the driving force behind outstanding service, ensuring smooth onboarding and seamless support for our merchants and partners. From the point of sale onwards, we own the merchant journey, collaborating with teams like Sales, Underwriting, Treasury, and Collections to deliver 5-star service.
As we continue to scale, this is an exciting opportunity to make a real impact—helping shape processes, advocate for customers, and contribute to a rapidly growing global team!
The role
We’re looking for a Customer Operations Executive to be the main point of contact for our Nordic & Icelandic customers. You’ll ensure they receive top-tier service, handle queries efficiently, and collaborate with internal teams to improve the customer journey.
This is a high-impact role where you’ll problem-solve, drive improvements, and contribute to our mission of putting merchants first. If you thrive in a fast-paced environment, love talking to customers, and want to grow in a dynamic company—this role is for you!
What you’ll be doing
- Act as the primary contact for customers, handling inbound calls, emails, and live chats professionally and efficiently.
- Own customer queries from escalation to resolution, ensuring a smooth experience.
- Use your Icelandic language skills to assist customers in their native languages.
- Identify and resolve payment queries, working with internal teams to prevent issues.
- Be the voice of the customer, collecting and sharing feedback to drive improvements.
- Support teammates to ensure quick customer resolutions and step in when needed.
- Use Salesforce CRM and other tools to manage and track customer interactions.
- Multitask and prioritise effectively in a fast-moving environment.
What we think you’ll need
- Fluency in Icelandic and English languages (Danish is a bonus!).
- Passion for customer service, with strong communication and problem-solving skills.
- Ability to adapt quickly and handle unexpected tasks with a positive attitude.
- Experience using CRM tools (Salesforce is a plus) and working in a fast-paced setting.
- A self-starter mentality, eager to take ownership and contribute to a growing team.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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Customer Operations Executive - Icelandic Market employer: Liberis Limited
Contact Detail:
Liberis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - Icelandic Market
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of small businesses in Iceland. Understanding their unique financial requirements will help you connect better with customers and provide tailored support.
✨Tip Number 2
Brush up on your problem-solving skills, as this role requires you to handle customer queries efficiently. Think of examples from your past experiences where you've successfully resolved issues to demonstrate your capability.
✨Tip Number 3
Get comfortable with Salesforce CRM or similar tools. Being proficient in these systems will not only help you manage customer interactions effectively but also show that you're ready to hit the ground running.
✨Tip Number 4
Show your passion for customer service during the interview process. Share stories that highlight your communication skills and how you've gone above and beyond to ensure customer satisfaction.
We think you need these skills to ace Customer Operations Executive - Icelandic Market
Some tips for your application 🫡
Understand the Company: Take some time to research Liberis and its mission. Familiarize yourself with their services, values, and the role of the Customer Operations team. This will help you tailor your application to align with their goals.
Highlight Language Skills: Since fluency in Icelandic and English is crucial for this role, make sure to emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Detail your experience in customer service, especially in fast-paced environments. Use specific examples to demonstrate your problem-solving abilities and how you've contributed to improving customer experiences in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Operations Executive role. Mention your familiarity with CRM tools like Salesforce and any relevant experience that showcases your ability to multitask and prioritize effectively.
How to prepare for a job interview at Liberis Limited
✨Showcase Your Language Skills
Since fluency in Icelandic and English is crucial for this role, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Your Customer Service Passion
Liberis values a strong passion for customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, showcasing your problem-solving skills and dedication.
✨Familiarize Yourself with CRM Tools
As experience with CRM tools like Salesforce is a plus, make sure to discuss any relevant experience you have with such systems. If you're not familiar with Salesforce, consider doing a quick tutorial to understand its basic functionalities.
✨Demonstrate Adaptability
This role requires handling unexpected tasks in a fast-paced environment. Prepare to discuss situations where you successfully adapted to changes or challenges, emphasizing your positive attitude and self-starter mentality.
