At a Glance
- Tasks: Manage customer queries via phone, email, and live chat across the UK & Europe.
- Company: Liberis empowers small businesses with embedded financial solutions throughout their lifecycle.
- Benefits: Hybrid working policy requires office presence at least 3 days a week, fostering collaboration.
- Other info: Ideal for graduates or early-career professionals looking to enter the FinTech industry.
- Why this job: Join a fast-growing FinTech company and gain valuable experience in customer operations.
- Qualifications: Fluency in English and one other language (French, Spanish, or Polish) is required.
The predicted salary is between 28000 - 30044 £ per year.
At Liberis, our mission is to empower small and medium‑size businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The role Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in‑life support and play a key role in scaling our business across the UK & Europe. We’re looking for a bilingual (English & French, Spanish or Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early‑career professional to build experience in FinTech, payments and customer operations within a fast‑growing international business.
What you’ll do:
- Be the main point of contact for our merchants across the UK & Europe
- Own customer queries end‑to‑end via phone, email and live chat
- Investigate and resolve payment‑related issues
- Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve our product and processes
What we are looking for:
- Fluent English & one other language, either French, Spanish or Polish
- Strong communication and problem‑solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
Our hybrid approach:
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
Customer Operations Executive (French, Spanish or Polish speaking) London, United Kingdom employer: Liberis Limited
Liberis is based in London and focuses on empowering SMEs with innovative financial solutions. The team values flexibility and collaboration, requiring in-office work at least 3 days a week to enhance culture and teamwork.
