At a Glance
- Tasks: Deliver exceptional customer service and ensure smooth property operations.
- Company: Join Líbere, a dynamic hospitality company revolutionising alternative accommodations in Europe.
- Benefits: Career growth opportunities, supportive team environment, and work-life balance.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be a Hospitality Hero and create unforgettable experiences for our guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a detail-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
About lhg: Líbere, as part of All Iron Group, was created by the founders of Ticketbis (acquired by eBay in 2016). We are different, agile, and dynamic with great growth. Our vision at Líbere is to create the largest alternative to hotels in Europe, focusing on alternative accommodations where technology, design, and experience will make a difference. With technology in the centre, we are pushing smart buildings and guest experience to the next level. Having automation and data-driven as part of our DNA, we are building attractive hospitality solutions to bring a unique experience to our guests.
The great things you will do:
- Backoffice Area: Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks. Support the City Manager and act on their behalf when necessary.
- Administrative Area: Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
- Customer Service Area: Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.
What are we looking for? Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Hero!
Qualifications:
- Previous experience in the hospitality industry preferred
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Detail-oriented with excellent organizational and time management skills
- Strong problem-solving and decision-making abilities
Why work with us? At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:
- We care about Results and People.
- Opportunities for career growth and development
- A supportive and collaborative team environment
- A commitment to work-life balance
Contract Type: Permanent
Contract Hours: 40hr - Wednesday to Sunday - 3pm to 11pm
Hospitality Operations Specialist (40h/week) Operations · London employer: Líbere Hospitality Group
At Líbere, we pride ourselves on being an innovative and agile employer in the heart of London, where technology and exceptional guest experiences converge. Our supportive work culture fosters collaboration and personal growth, offering ample opportunities for career advancement while maintaining a healthy work-life balance. Join us as a Hospitality Operations Specialist and be part of a dynamic team dedicated to redefining the hospitality landscape in Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Specialist (40h/week) Operations · London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Líbere or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your passion for hospitality shine through. We want to see how you connect with others and make their experience memorable.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In the hospitality world, things can change quickly. Be ready to discuss how you’d handle various scenarios during interviews. We love seeing candidates who can think on their feet and solve problems creatively.
We think you need these skills to ace Hospitality Operations Specialist (40h/week) Operations · London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you’ve gone above and beyond to create memorable guest experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the Hospitality Operations Specialist role. Use keywords from the job description to show that you understand what we’re looking for and how your skills align with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience and skills. This will help us see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Líbere Hospitality Group
✨Know Your Stuff
Before the interview, dive deep into Líbere's mission and values. Understand their focus on technology and guest experience. This will help you align your answers with what they’re looking for in a Hospitality Operations Specialist.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for guests, as this role is all about ensuring a fantastic experience.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions or handle unexpected challenges in a fast-paced environment. Practising these responses will show you’re ready for anything!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, growth opportunities, or how they measure success in the role. This shows your genuine interest in the position and the company.
