At a Glance
- Tasks: Assist with state benefits and local authority schemes, handling complex queries and requests.
- Company: Join Liberata, a leading provider of business process outsourcing for public services.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dedicated team with over 45 years of experience in delivering quality services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, attention to detail, and knowledge of benefits systems required.
The predicted salary is between 30000 - 42000 € per year.
We have an opportunity for a varied Specialist Academy Benefits Officer within the Bromley Benefits team. The successful candidate will need to demonstrate knowledge of state benefits and local authority schemes. The main purpose of the role will be to perform specialist tasks within the team, including the compilation of responses to Subject Access Requests, Freedom of Information requests, and sharing of information via liaison with the dedicated Benefit Fraud Team within the DWP Single Fraud Investigation Service. These tasks include thorough interrogation of benefits computer systems. The role also includes maintenance of the Supported Exempt Accommodation register and some benefit assessment work. This role includes close liaison with London Borough of Bromley Client officers and Client teams. You will be required to liaise with customers both verbally and in writing, and to respond to sometimes complex queries. This role is a hybrid role to incorporate office-based work at Bromley Civic Centre and homeworking.
Key tasks and responsibilities:
- Respond to Subject Access Requests within the prescribed timescale.
- Respond to Freedom of Information requests within the prescribed timescale.
- Provide requested information to the DWP Single Fraud Investigation Service and our own Internal Audit & Anti-Fraud Team.
- Maintain the Supported Exempt Accommodation register and liaise with managers and LBB Client to ensure compliance with SEA requirements.
- Deal with complex correspondence relating to claims for benefit.
- Ensure the Performance Management tool is completed accurately, and weekly performance table provided to the Line Manager in a timely manner.
- Ensure knowledge is kept up to date in relation to Liberata and site policies.
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
- Excellent attention to detail.
- Able to demonstrate knowledge of state benefits and local authority schemes.
- Experience/understanding of meeting targets and developing own performance.
- Competency in use of various IT systems.
- Excellent verbal and written communication skills.
Security vetting and checks: If you are successful, you will need to comply with the government's Baseline Personnel Security Standard (BPSS) verification process, this includes a basic criminal record check which will identify any "unspent" convictions. If you are unable to meet these requirements your offer may be revoked.
Specialist Benefits Officer employer: Liberata
Liberata is an exceptional employer, offering a supportive work culture that values employee development and collaboration within the Bromley Benefits team. With a hybrid working model that combines office-based tasks at Bromley Civic Centre and homeworking, employees benefit from flexibility while engaging in meaningful work that directly impacts the community. The company prioritises continuous learning and provides opportunities for growth, making it an ideal place for those looking to advance their careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Benefits Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Bromley or in similar roles. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to benefits and local authority schemes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled complex queries or maintained registers in past roles. This will demonstrate your expertise and attention to detail, which are key for the Specialist Benefits Officer position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Specialist Benefits Officer
Some tips for your application 🫡
Know Your Stuff:Make sure you brush up on your knowledge of state benefits and local authority schemes. We want to see that you understand the ins and outs of the role, so don’t hesitate to showcase your expertise in your application.
Tailor Your Application:When applying, tailor your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the key tasks and responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since this role involves a lot of written correspondence, make sure your application reflects your excellent verbal and written communication skills. Clear, concise, and professional writing will definitely catch our eye!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Liberata
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of state benefits and local authority schemes. Familiarise yourself with the latest policies and procedures, as well as any recent changes that might affect the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Practice Your Communication Skills
Since the role involves liaising with clients and responding to complex queries, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would explain complicated benefit processes in simple terms.
✨Get Comfortable with IT Systems
As you'll be using various IT systems for tasks like maintaining the Supported Exempt Accommodation register, it’s crucial to demonstrate your competency. If you have experience with similar systems, be ready to discuss it. If not, consider familiarising yourself with common software used in benefits administration.
✨Prepare for Performance Management Questions
Since meeting targets and developing performance is key in this role, think about examples from your past experiences where you've successfully met deadlines or improved your work processes. Be ready to share these stories during the interview to highlight your ability to manage performance effectively.
