Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team to achieve performance targets in a fast-paced environment.
- Company: Join Liberata, a leading business service provider transforming operations across the UK.
- Benefits: Enjoy competitive holiday, pension contributions, and professional development support.
- Other info: Be part of a dynamic team with opportunities for growth and innovation.
- Why this job: Step into a leadership role and make a real impact on team performance.
- Qualifications: Experience in a supervisory role and strong understanding of debt recovery processes.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and performance-driven Incentive Team Supervisor to support the Operations Manager in leading and developing a small team of Recovery Officers focused on maximising income through incentive-based recovery activity. This role will play a key part in ensuring delivery against client KPIs, supporting accurate and timely reporting, and driving a high-performance culture within the team. You will be responsible for day-to-day supervision, coaching, and quality assurance, while also supporting continuous improvement across processes and reporting. This is an excellent opportunity for someone looking to step into a leadership role or build on existing supervisory experience within a fast-paced, target-driven environment.
Key tasks and responsibilities:
- Lead, support and motivate a team of up to 5 Recovery Officers to deliver against performance targets and KPIs
- Monitor team performance, quality, and productivity, taking proactive action to address underperformance
- Conduct regular 1-2-1s, coaching sessions, and performance reviews to support development and accountability
- Ensure all recovery activity is completed in line with contractual requirements, policies, and legislation
- Support the Operations Manager with performance reporting, MI validation, and identifying trends or risks
- Carry out quality assurance checks to ensure accuracy, consistency, and compliance across the team
- Support onboarding and training of new starters, ensuring knowledge transfer and capability building
- Act as first point of escalation for team queries and complex cases
- Contribute to continuous improvement initiatives, including process enhancements and reducing single points of failure
- Maintain strong working relationships with internal stakeholders and support client deliverables where required
Essential Skills and Attributes:
- Previous experience in a supervisory or senior officer role within a target-driven environment
- Strong understanding of debt recovery processes (ideally within Local Government – CTAX, NNDR)
- Experience of working to and achieving performance targets and KPIs
- Proven ability to coach, support and develop team members
- Strong organisational skills with the ability to manage multiple priorities
- Good analytical skills with the ability to interpret performance data and identify trends
- Competent in Excel and operational systems
- Strong communication skills, both written and verbal
- Ability to work collaboratively and support a high-performance team culture
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS). External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders). Internal candidates: An annual adverse finance check will be required. If you do not meet these requirements, your offer may be withdrawn.
The Company:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise. Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values. Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits:
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. For the full list of benefits, please click here, but below is a taste of what we offer:
- Holiday: 26 days rising to 27 and then 28 after qualifying length of service
- Pension scheme: Contribute up to 6% and the company will match the contribution
- Professional development: Support towards gaining professional qualifications
- Reward scheme: A wide range of benefits, rewards and discounts
Incentive Team Supervisor in Hounslow employer: Liberata
Contact Detail:
Liberata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incentive Team Supervisor in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Incentive Team Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions for supervisory roles. Think about how your past experiences align with the key tasks mentioned in the job description. Practice your answers so you can impress the hiring manager with your knowledge and confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved performance in previous roles. This will demonstrate that you're not just a fit for the role but a potential game-changer for their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Incentive Team Supervisor in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in supervisory roles and target-driven environments. We want to see how your skills align with the Incentive Team Supervisor position!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve led teams to success or improved processes. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Liberata
✨Know Your Numbers
As an Incentive Team Supervisor, you'll need to demonstrate your understanding of performance metrics. Brush up on key performance indicators (KPIs) relevant to debt recovery and be ready to discuss how you've achieved or exceeded targets in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in coaching and developing team members. Think about specific situations where you motivated your team or improved performance, as this will show your potential to lead effectively.
✨Understand the Processes
Familiarise yourself with debt recovery processes, especially within local government contexts. Be prepared to discuss how you ensure compliance and quality assurance in recovery activities, as this is crucial for the role.
✨Engage with Continuous Improvement
Demonstrate your proactive approach to process enhancements. Think of examples where you've identified trends or risks and contributed to improvements. This will show your commitment to driving a high-performance culture within the team.