Liberata in Burnley is seeking a proactive Team Leader to coach and support a team delivering inbound calls and face-to-face assistance on Council Tax and related services. The role combines homeworkers and office-based staff, requiring you to drive performance against KPIs while maintaining service quality.
You will develop staff through a full training programme, manage performance, support improvement, and ensure compliance with Liberata’s Quality Framework.
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Hybrid Customer Service Team Leader – Lead a High-Performing Team in Burnley employer: Liberata
Liberata is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Working in Swindon, you will enjoy the flexibility of conducting inspections while building meaningful relationships with local businesses, all while being reimbursed for mileage expenses. Join us to make a real impact in the community and develop your career in a rewarding environment.
