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- Tasks: Deliver exceptional customer service and support vulnerable customers with their needs.
- Company: Join Liberata, an award-winning business focused on making a difference.
- Benefits: Enjoy a great work-life balance with Monday to Friday hours and 25 days annual leave.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSE level education, excellent communication skills, and a passion for helping others.
- Other info: Participate in fun company events and wellness programmes while enjoying staff discounts.
The predicted salary is between 30000 - 42000 £ per year.
Fancy a role where you really make a difference? Have what it takes to deliver exceptional customer service? Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:00 and don’t work Bank Holidays.
Become part of our Liberata Customer Services team, where we deliver 1st call resolution for customers. You will support our customers with calls and face to face assistance relating to council tax, council tax support, housing benefit, Non-Domestic Rates and Corporate services. Liberata will offer a full/ extensive training programme to help you develop all the skills and knowledge you will need with the opportunity for progression with a pay increase to reflect.
Your new role is immensely rewarding as you will go home every day knowing you have made a difference for our customers and their families, as you will regularly support vulnerable customers via inbound calls and face to face reviewing and offering ways to support them depending on their situation. This means you will need to possess an empathetic and can-do attitude and be able to remain calm under pressure.
Whilst supporting our customers you will ensure you are regulatory compliant whilst delivering an exceptional service to our customers, balancing empathy with knowledge even teaching customers how to self-serve where appropriate.
What’s in it for you!
- Monday to Friday working
- No Bank Holiday working
- Working only between 8:30 – 5:00
- Free eye tests
- Cycle to work scheme
- Close to local bus and train stations
- Discounted Liberata staff car parking
- 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- Wellness programme
- Staff Referral Programme
- Access to staff discounts and cash back with retailers such as Argos, Curry’s, M&S, B&Q, Debenhams
- Automatic enrolment into our contribution matching pension scheme
- Monthly engagement activities such as Liberata Beach Parties, Recognition events and more
Your required skills:
- A passion to make a difference
- Want to support customers in need
- Educated to GCSE level or equivalent including Maths and English
- Competency in IT Systems
- Customer service experience
- Excellent communication skills
- Ability to prioritise workloads
Your key deliverables:
- Ensure individual performance targets are met
- Ensure individual quality targets are met
- Where process instructs, ensure customer queries are dealt with to completion while minimising the need to pass the query to another party, and also minimising the need for the customer to make further contact
- Maintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standards
- Observe confidentiality and data security of document handling
- Adherence to all company policies and procedures applicable to this role
Your key tasks:
- Adherence to flexible shift patterns
- Conversant in data protection regulations and adherence at all times when handling customers
- Ensure accurate information is provided to customers at all times
- Ensure systems are updated with full and accurate data
- Handle switchboard calls for multiple clients
- Maintain a working knowledge of changing legislation and customer services processes
- Promote customer satisfaction surveys
- Perform basic complexity admin tasks
- Promote online services and digital take-up
- Provide non-customer account advice to customers via a face-to-face counter service, telephone contact, email, web chat or any social media platform
- Verify and scan customer evidence
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our employees are motivated, and we realise their potential, challenging them to learn and to embrace new skills. Our passion for process and an intense client focus ensures that we deliver an award-winning service with our call centre agents being an integral part of our team.
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Security Personnel Standard Verification process, this includes a Disclosure Scotland check and undergo an annual credit check. If a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file or if you are unable to meet all these requirements your offer may be revoked.
Customer Services Advisor in Bromley employer: Liberata
Contact Detail:
Liberata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Liberata. Understand their values and services so you can show how your passion for making a difference aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you’ve successfully helped customers. Be ready to share these during your interview.
✨Tip Number 3
Show off your empathy! In your conversations, highlight your ability to remain calm under pressure and how you’ve supported vulnerable customers in the past. This will demonstrate that you have the right attitude for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Liberata. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor in Bromley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a difference shine through. We want to see how you can support customers in need and why you’re excited about this role!
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. We love seeing how you've handled challenging situations and delivered exceptional service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Liberata.
How to prepare for a job interview at Liberata
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Services Advisor. Familiarise yourself with council tax, housing benefits, and the services Liberata offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy
Since this role involves supporting vulnerable customers, be prepared to demonstrate your empathetic side. Think of examples from your past experiences where you've helped someone in need or resolved a difficult situation. This will highlight your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It shows that you value communication, which is crucial for a Customer Services Advisor. You might even want to ask clarifying questions to demonstrate your engagement.
✨Stay Calm Under Pressure
The job can be challenging, so be ready to discuss how you handle stress and pressure. Share specific strategies you use to remain calm and focused, especially when dealing with difficult customers. This will reassure the interviewer that you can maintain high-quality service even in tough situations.
