Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team to maximise income through incentive-based recovery activities.
- Company: Join a dynamic organisation focused on performance and growth.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for continuous improvement and strong career progression.
- Why this job: Step into a leadership role and make a real impact in a fast-paced setting.
- Qualifications: Experience in a supervisory role and understanding of debt recovery processes.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and performance-driven Incentive Team Supervisor to support the Operations Manager in leading and developing a small team of Recovery Officers focused on maximising income through incentive-based recovery activity. This role will play a key part in ensuring delivery against client KPIs, supporting accurate and timely reporting, and driving a high-performance culture within the team. You will be responsible for day-to-day supervision, coaching, and quality assurance, while also supporting continuous improvement across processes and reporting. This is an excellent opportunity for someone looking to step into a leadership role or build on existing supervisory experience within a fast-paced, target-driven environment.
Key tasks and responsibilities
- Lead, support and motivate a team of up to 5 Recovery Officers to deliver against performance targets and KPIs
- Monitor team performance, quality, and productivity, taking proactive action to address underperformance
- Conduct regular 1-2-1s, coaching sessions, and performance reviews to support development and accountability
- Ensure all recovery activity is completed in line with contractual requirements, policies, and legislation
- Support the Operations Manager with performance reporting, MI validation, and identifying trends or risks
- Carry out quality assurance checks to ensure accuracy, consistency, and compliance across the team
- Support onboarding and training of new starters, ensuring knowledge transfer and capability building
- Act as first point of escalation for team queries and complex cases
- Contribute to continuous improvement initiatives, including process enhancements and reducing single points of failure
- Maintain strong working relationships with internal stakeholders and support client deliverables where required
Essential Skills and Attributes
- Previous experience in a supervisory or senior officer role within a target-driven environment
- Strong understanding of debt recovery processes (ideally within Local Government – CTAX, NNDR)
- Experience of working to and achieving performance targets and KPIs
- Proven ability to coach, support and develop team members
- Strong organisational skills with the ability to manage multiple priorities
- Good analytical skills with the ability to interpret performance data and identify trends
- Competent in Excel and operational systems
- Strong communication skills, both written and verbal
- Ability to work collaboratively and support a high-performance team culture
Incentive Team Supervisor employer: Liberata Ltd.
Contact Detail:
Liberata Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incentive Team Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're a great fit for the team.
✨Tip Number 2
Prepare some solid examples of your past achievements, especially those related to leading teams and hitting targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about what you want to know regarding team dynamics and performance expectations.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and reinforces your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Incentive Team Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any achievements related to performance targets and KPIs. We want to see how you can lead a team effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Incentive Team Supervisor role. Share specific examples of how you've motivated teams and driven performance in the past. Let us know what makes you tick!
Showcase Your Analytical Skills: Since the role involves interpreting performance data, make sure to mention any relevant experience you have with analytics. Whether it's through previous roles or projects, we want to see how you can identify trends and drive improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Liberata Ltd.
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded targets in previous positions, especially in a supervisory capacity. This shows you understand the importance of performance metrics.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale. This will demonstrate your ability to lead and motivate a team effectively.
✨Understand the Recovery Process
Brush up on debt recovery processes, particularly if you have experience in local government contexts like CTAX or NNDR. Being able to speak knowledgeably about these processes will show that you’re not just a leader but also someone who understands the intricacies of the work.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling underperformance or managing team conflicts. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.