At a Glance
- Tasks: Assist constituents, analyse enquiries, and draft responses for Brian Mathew MP.
- Company: Join a dynamic team supporting local communities in Melksham and Devizes.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for permanent role after initial contract and potential for career growth.
- Why this job: Be part of meaningful change and help your community thrive.
- Qualifications: Strong communication skills and a passion for public service.
The predicted salary is between 29000 - 32000 £ per year.
Location: Melksham
Salary: £29,000 - £32,000 FTE
Length of Contract: Initial 6 month, permanent by mutual agreement
Job Details
An exciting opportunity to work with Brian Mathew MP and his team in the constituency office. Previous experience working in an advocacy or casework role is desirable but not essential.
Key responsibilities
- Assist with surgeries and other meetings and follow up as appropriate
- Attend constituency meetings as appropriate
- Critically analyse patterns of enquiries and articulate the findings in reports and communications with the MP and other staff members
- Deal with large numbers of standard enquiries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face
- Draft responses to constituents
- Ensure records are kept and information managed confidentially in line with the data protection legislation
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Gather relevant information to assist with resolving cases
- Log all cases, monitor progress and ensure all identified actions are taken
- Retain records and information confidentially and in line with the Data Protection Act
- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
Skills and Experience
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Proficiency in IT systems
- Ability to work independently and as a part of a team
- Strong interpersonal skills
- Discretion and ability to handle sensitive information confidentially
- Commitment to providing high-quality constituent service
- Sympathy with the aims and values of the Liberal Democrats
Additional information
- Some work outside normal office hours will be required, particularly for MP surgeries
- Some travel within the constituency may be necessary
- Flexibility to accommodate occasional unsocial hours
Closing Date 6 August 2026
Interview/Start Dates Interviews will take place by arrangement in the week beginning August 17th in person or online.
Caseworker for Brian Mathew MP (Melksham and Devizes) employer: Liberal Democrats
Working as a Communications Officer for Charlotte Cane MP offers a unique opportunity to engage directly with the community in Ely and East Cambridgeshire. The role is embedded in a supportive team environment that values proactive communication and creativity, providing ample opportunities for professional growth and development. With a focus on meaningful public engagement and the chance to influence local issues, this position is ideal for those looking to make a tangible impact in their constituency.
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We think you need these skills to ace Caseworker for Brian Mathew MP (Melksham and Devizes)
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