Sales Support Executive- B2B Furniture & Interior Wholesale

Location: London, UK

Reports to: Sales Manager

Are you a detail-driven multitasker who thrives in a fast-paced, customer-focused environment? We’re looking for a Sales Coordinator to join our team and play a key role in keeping our sales operations running smoothly from quote to delivery.

At Liang & Eimil, we’re a leading B2B furniture designer and wholesaler, supplying design-led residential and commercial furniture solutions to retailers, dealers, and hospitality projects across the UK and beyond. Our team is passionate about product quality, customer relationships, and operational excellence and we’re looking for someone who shares that same drive.

What You’ll Do

You’ll be the link between our customers, sales team, and operations—ensuring that every order is handled with care and precision. Key responsibilities include:

• Order & Quotation Management
  • Prepare and issue accurate quotations, sales confirmations, and invoices.
  • Process customer orders in the system, ensuring data integrity and timely updates.
  • Proactively follow up on open quotes, sample requests, and pending orders.
  • Keep customers informed on lead times, stock updates, and delivery changes.
• Customer Service & Communication
  • Act as the first point of contact for all inbound client enquiries — phone, email, or showroom.
  • Provide professional, solutions-focused responses to customer needs.
  • Schedule deliveries and collections.
  • Manage customer claims, coordinating replacements, returns, or credits efficiently.
• Internal Coordination
  • Coordinate with warehouse team and external transport partners to ensure customers receive their orders on time.
  • Coordinate with procurement, logistics, and finance to ensure smooth order flow and payment tracking.
  • Provide sales reports, forecasts, and updates to management and the wider sales team.
• CRM & Data Management
  • Maintain accurate CRM records (customer data, pricing, activity logs).
  • Ensure system-wide data consistency and up-to-date product information.
  • Track sales performance and assist with reporting as needed.
• Business Development Support
  • Assist with the preparation of trade show materials, marketing collateral, and schedules.
  • Keep product catalogs, price lists, and client documentation current.
  • Support regional sales managers with lead research, outreach, and client follow-up.
• Showroom & Frontline Support
  • Welcome and assist customers in the showroom, providing knowledgeable product support.
  • Prepare product displays, samples, and presentation materials for client visits.

Skills and Experience

We’re looking for someone with a strong mix of organisational ability, commercial awareness, and a collaborative mindset.

• Minimum 3 years of experience in a sales support, project coordination, or client service role ideally within the furniture, interiors, or design industry.
• Exceptional attention to detail with strong administrative and organisational skills.
• Confident communicator with a professional manner when liaising with both clients and internal teams.
• Proficient in Microsoft Office and CRM systems (HubSpot experience is advantageous).
• Ability to manage multiple projects simultaneously while maintaining accuracy and composure.
• A collaborative, proactive team player with a passion for design and a commitment to delivering excellent client experiences.
• Experience in similar role in furniture and interior product wholesale is a plus.

This role is based across two locations: our Shoreditch showroom and our head office in Enfield. You will be working 3 days in our Head Office and 2 days in our Shoreditch Showroom.

Why Join Us?

At Liang & Eimil, you’ll be part of a team that values initiative, teamwork, and growth. We’re an established brand with a forward-thinking mindset — proud of our products, our partnerships, and our people and we offer:

• Competitive salary, dependent on experience.
• Opportunities for professional development within a global design brand (progression to be a sales executive as the first step).
• Employee discounts on Liang & Eimil beautiful products.
• Exposure to many of the UK’s leading residential, workplace, and hospitality projects.

If you’re looking to grow your career in a collaborative, design-led, and customer-focused business, we’d love to hear from you.