Location: Remote (Candidate must be UK based)
Salary: £25,000 per year
Job type: Permanent and full time (Monday - Friday, 37.5 hours)
Overview
At Liaison Care, we partner with NHS organisations to deliver compassionate, person-centred services that improve outcomes for individuals. Our work focuses on supporting Continuing Healthcare (CHC) pathways, ensuring people receive the right care at the right time.
As part of the Liaison Group, a trusted NHS partner for over 30 years, we are proud of our values-led approach, innovative solutions, and meaningful impact across the health and care system. We are now looking for a Pathway Coordinator to join our growing Transformation Team.
About the role
As the first point of contact for patients, families, providers, and social workers, the Pathway Coordinatorwill play a key role in delivering a professional and responsive service. You’ll work independently with supervisory support, managing bookings, verifying data, and ensuring assessments are completed efficiently and effectively.
This is an exciting opportunity to be part of a dynamic team making a real difference in the delivery of complex healthcare services. If you’re passionate about supporting high-quality care and thrive in a fast-paced environment, we’d love to hear from you.
Key responsibilities
Key responsibilities include:
- Manage incoming case data in line with Liaison Care’s governance standards and protocols.
- Book clinical reviews, DSTs, and commissioning reviews; liaise with families, providers, and local authority partners to confirm assessment dates.
- Provide necessary paperwork to all parties; liaise with clients to obtain or share clinical documentation.
- Complete all booking-related admin tasks; ensure clinicians have required DSTs or review meetings scheduled weekly.
- Handle calls professionally and sensitively, especially with vulnerable individuals.
- Record cancellations and validate all work on Flo before submission, ensuring accuracy in formatting, spelling, names, and dates.
- Support clinical and commissioning teams with tasks and attend weekly team meetings to stay aligned with upcoming work.
Experience, skills and qualifications required:
Experience & Skills
- Experience working with confidential and complex information
- Highly organised, motivated, and reliable
- Ability to work independently and solve problems
- Experience using a Management Information System
- Strong team player focused on overall delivery
- Experience in CHC or assessment work
- Self-motivated with a proactive approach
- Ability to build positive relationships with colleagues and clients
- Experience working with individuals and families
- Ability to deliver work to tight deadlines
Qualifications & Technical Skills
- 5 GCSEs (or equivalent) including English and Maths
- High standard of written communication
- Ability to use performance software
- Experience in clinical booking
- Experience in Continuing Healthcare (CHC)
- Familiarity with FLO Management Information System
- Interest in learning new skills
Liaison Care, part of Liaison Group, works in partnership with continuing healthcare and social care teams to create independent, standardised pathways that improve service delivery and reduce backlogs.
We provide expert support, guidance, and comprehensive management reporting, offering actionable insights. Our continuing healthcare experts assist NHS organisations and Local Authorities in discovering innovative ways to achieve savings while ensuring optimal care, support, and resources for better patient outcomes.
Our team, comprised primarily of experts in social care and continuing healthcare, is rapidly growing and is recognized for delivering exceptional support to Integrated Care Boards (ICBs), organisations, and patients.
What we Offer
We offer a great package to make sure you feel valued and supported, including:
- A competitive salary to reflect your skills and experience.
- Increasing holiday entitlement, the longer you are with us.
- A contributory pension scheme.
- Private healthcare and dental insurance.
- Life assurance (4x your basic salary).
- The option to buy extra annual leave.
- Gym discounts and salary sacrifice schemes.
- Income protection to give you peace of mind.
- Wellbeing programs to keep you feeling your best, including our fun activities like Liaison Latte, company days, coffee roulette, and access to a full employee assistance programme.
Our Values
Our values are to work with Care and Honesty, to Inspire and Guide our colleagues and clients.
Care -We are proud to help the health economy save money. We care about people.
Honesty -We operate with the integrity and are honest with ourselves, our colleagues, and our clients.
Inspire - We are at the forefront of health economy innovation.
Guide - We provide guidance to ensure that clients can make the most of every savings opportunity.
How to Apply
If this sounds like the right fit and you want to work for an award-winning, market-leading company, please apply using the link to our current vacancies page and follow the steps: https://myliaison.jobs.people-first.com/jobs
We are proud to support our colleagues and will offer an interview to any candidate with a disability, should they match the skills and experience required for the role.
Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.
Liaison Group are committed to the Good Recruitment Campaign and are official signatories for the Good Recruitment Charter.
Please download to view supporting documents below.
Job Desciption Pathway Co-ordinator Transformation 10th Sept 25.pdf
Skills for the job
Accuracy Administrative Appointment scheduling booking call handling chc administrative experience communication Confidentiality continuing healthcare coordinate multi disciplinary meetings coordination customer service data entry GDPR manage & escalate non compliance issues microsoft excel microsoft outlook Microsoft teams Microsoft word organisation and prioritising patient management databases Teamwork working autonomously
