At a Glance
- Tasks: Help NHS teams improve patient care and streamline follow-up processes.
- Company: Join a forward-thinking company dedicated to enhancing healthcare efficiency.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation in the NHS.
- Why this job: Make a real difference in healthcare while building strong relationships with clients.
- Qualifications: Strong communication skills and a passion for improving patient pathways.
The predicted salary is between 37000 - 45000 € per year.
Are you passionate about improving patient pathways and helping NHS teams deliver smarter, more efficient care? We are looking for a Customer Success Consultant to work closely with NHS clients to increase adoption of Patient Initiated Follow Ups (PIFU) and support an overall reduction in unnecessary follow-up appointments. In this role, you’ll be the trusted link between Liaison Group and our client support, both pre‑ and post‑implementation of the Liaison Assist platform. You’ll build long‑term relationships, influence service change, and drive platform adoption to help our clients achieve market‑leading PIFU rates, improved clinical pathways, and measurable savings and efficiencies. You’ll be seen as an extension of the client’s team, maintaining a consistent on‑site presence and working with cross‑functional colleagues internally to plan and deliver rollouts that increase clinical pathway usage and engagement with Liaison Assist.
Main duties of the job:
- Work in partnership with NHS stakeholders to understand their challenges and objectives.
- Support the design and improvement of digital workflows to enhance clinical and operational efficiency.
- Plan and deliver system implementations from initial scoping through to go live and ongoing support.
- Configure systems and reporting to meet client requirements and support decision making.
- Provide training guidance and ongoing support to ensure successful adoption and user confidence.
- Act as a trusted advisor ensuring a positive customer experience and effective use of the platform.
- Collaborate with internal teams to deliver solutions aligned with NHS priorities and client needs.
Job responsibilities:
- Support clients to redesign clinical pathways and maximise efficiency through effective use of the Liaison Assist platform.
- Act as the central point of contact between clients and internal teams coordinating activity to resolve issues and meet client needs.
- Build and maintain strong long‑term relationships with key stakeholders across clinical, digital and operational teams.
- Understand client priorities, clinical workflows and wider developments in outpatient pathway redesign including PIFU and community based models.
- Maintain regular onsite presence engaging with stakeholders to understand processes and user journeys.
- Collaborate to deliver structured rollout and adoption plans driving increased utilisation and reduction in follow‑up appointments.
- Provide training and ongoing support to embed new pathways and ways of working.
- Lead account review meetings and deliver performance reporting on utilisation savings and opportunities for growth.
- Recommend service improvements and coordinate with technical teams on system enhancements, data requirements and new features.
Customer Success Consultant employer: Liaison Group
Liaison Group is an exceptional employer, dedicated to fostering a collaborative and innovative work culture that empowers employees to make a meaningful impact in the NHS. As a Customer Success Consultant, you will benefit from ongoing professional development opportunities, a supportive team environment, and the chance to build long-term relationships with key stakeholders while driving significant improvements in patient care. Located at the heart of healthcare transformation, our company offers a unique opportunity to contribute to the future of clinical pathways and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS sector. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for patient care! When you get the chance to chat with potential employers, share your enthusiasm for improving clinical pathways. Talk about how you can help them achieve their goals with the Liaison Assist platform – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by understanding the challenges NHS teams face. Research current trends in patient-initiated follow-ups and think about how you can contribute to solutions. This will show you’re not just another candidate, but someone who’s ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board to help improve patient pathways together!
We think you need these skills to ace Customer Success Consultant
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for improving patient pathways and supporting NHS teams. Share any relevant experiences or projects that highlight your commitment to enhancing healthcare efficiency.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and responsibilities mentioned in the job description. We want to see how your background aligns with our mission at StudySmarter.
Highlight Your Relationship-Building Skills:As a Customer Success Consultant, building long-term relationships is key. Share examples of how you've successfully collaborated with clients or stakeholders in the past to drive positive outcomes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Liaison Group
✨Know Your NHS Stuff
Make sure you brush up on the latest trends and challenges in the NHS, especially around Patient Initiated Follow Ups (PIFU). Understanding how these initiatives improve patient pathways will show your passion and commitment to the role.
✨Showcase Your Relationship-Building Skills
Since this role is all about building long-term relationships, prepare examples of how you've successfully collaborated with stakeholders in the past. Think about specific situations where you influenced change or improved processes.
✨Be Ready to Discuss Digital Workflows
Familiarise yourself with digital workflow design and implementation. Be prepared to discuss how you would approach enhancing clinical and operational efficiency using the Liaison Assist platform, as this will be a key part of your role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client challenges or implement new systems. Practise articulating your thought process and problem-solving skills, as this will demonstrate your ability to act as a trusted advisor.
