Quality and Compliance Manager

Overview

Working with Registered Managers and Regional Team members to improve Quality and Compliance in homes through ensuring the quality assurance framework is embedded and actively used to ensure good and outstanding outcomes for the people we support.

Responsibilities

• Able to spend at least 3 days per week in homes within allocated Region and more widely
• Team player
• Self-motivated and confident (understands and manages own emotions under stress)
• 3 years experience in quality and compliance role
• Can evidence significant expertise in Quality and Compliance in Adult Social Care sector
• Passion for, working with people with Learning Disabilities and / or Autism
• Safeguarding Lead Experience & Knowledge
• Experience of UK healthcare regulations
• Knowledge of best practice in co-production, restrictive practice reduction, autonomy, independence, sovereign decision making and person-centred care

Requirements

• Driving License and access to a car
• Able to spend at least 3 days per week in homes within allocated Region and more widely
• Team player
• Self-motivated and confident (understands and manages own emotions under stress)
• 3 years experience in quality and compliance role
• Can evidence significant expertise in Quality and Compliance in Adult Social Care sector
• Passion for, working with people with Learning Disabilities and / or Autism
• Safeguarding Lead Experience & Knowledge
• Experience of UK healthcare regulations
• Knowledge of best practice in co-production, restrictive practice reduction, autonomy, independence, sovereign decision making and person-centred care

Quality and Compliance

• Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal Quality Assurance Audits
• To audit clinical / care practice in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well evidenced, objective, clear written reports and action plans which identify good practice and provide practical and realistic improvement recommendations. Responsibility, alongside the Operations Managers, in monitoring and validating progress and resolution of action plan items.
• To be the Safeguarding link for your regional team and services, advising on Adult Support and Protection issues
• To investigate directly, or contribute to investigations of, complaints, events or incidents of a care and support nature as requested by the Head of Quality, providing robust, well evidenced, clear findings. Ability to undertake Root Cause Analysis
• Identify good practice and recommend local and organisational improvement actions arising from all aspects of the role, to enhance care and support practice and people we support’s experience.
• Be responsible for supporting Registered Managers in preparing for regulatory inspections
• Proactively assist Registered Managers and staff, when necessary, during regulatory inspections.
• Liaise with Head of Quality to ensure sound systems are in place to ensure regulatory evidence is effectively collated and updated and accessible at home, regional and organisational level.
• Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required. This includes supporting with and reviewing PIR submissions and Factual Accuracy challenges.
• Work with Head of Quality, Registered Managers and the Learning & Development Team to develop training materials and guidance on best-practice to support ongoing improvements within Homes.
• Routinely escalate incidences of non-compliance to the Head of Quality and Operations Managers and provide relevant information and action plans for addressing shortfalls.
• To review all new guidance and information from regulatory bodies to maintain an up-to-date knowledge of regulation and disseminate to all relevant colleagues.
• Produce training packages and presentations on any changes within regulation and compliance, or best-practice updates.
• Represent the company as requested at Safeguarding strategy meetings, Coroner’s court and any other forums that may arise.
• Attend monthly Regional meetings to communicate the Quality and Compliance agenda with an emphasis on sharing lessons learnt.

• Lead on key organisational projects such as

• ensuring delegated authority is in place for all clinical tasks support workers are undertaking
• identifying, monitoring and reducing all forms of restrictive practice
• upskilling colleagues in best practice MCA / BID assessment, practice and documentation

Policy Development

• Maintain an up do date knowledge of regulatory requirements and statutory information that informs and underpins company policy
• Contribute to policy development and review to ensure that company policy is relevant to current regulatory requirements and best-practice
• Provide Homes/other key colleagues with up to date and accessible information regarding policy and procedural changes and implement monitoring systems to guarantee company compliance.

Communication Skills

• Listen to the needs of others and convey information clearly and accurately:

Motivational Skills

Continuously strive to improve knowledge, skills and abilities to produce the best results. Motivate, guide and support others to develop.

Organisational Skills

Plan, prioritise and think ahead to maximise efficiency and meet deadlines

Working Environment

• Flexible working approach required to meet the needs of the business
• Required to maintain a high level of confidentiality at all times

Health and Safety

To be responsible for your own health and safety and that of anybody else whom your acts, or omissions, may affect.

Desirable

• A full understanding of the principles of regulation and compliance
• Working positively with regulators and other external bodies (ICB’s/LA)
• Up to date knowledge of Person-centred Care and CQC regulatory expectations
• Audit expertise
• Change Management/turnaround experience
• Managing compliance shortfalls
• Policy Development & implementation
• Extensive knowledge and confidence using electronic and IT systems such as Nourish/RADAR/eMAR