Quality and Compliance Manager in Basingstoke

At Liaise, we are passionate about providing high-quality specialist support services for adults with complex learning disabilities and needs. As we continue to grow, we are looking for dedicated individuals to join our mission to ensure that every person we support can live a richer, happier life.

As the Quality and Compliance Manager, you will be working with Registered Managers and Regional Team members to improve Quality and Compliance in homes through ensuring the quality assurance framework is embedded and actively used to achieve good and outstanding outcomes for the people we support.

What will you be doing?

• Audit clinical/care practice in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well-evidenced, objective, clear written reports and action plans which identify good practice and provide practical and realistic improvement recommendations.
• Responsibility, alongside the Operations Managers, in monitoring and validating progress and resolution of action-plan items.
• Be the safeguarding link for your regional team and services, advising on Adult Support and Protection issues.
• Liaise with the Head of Quality to ensure sound systems are in place so that regulatory evidence is effectively collated, updated, and accessible at home, regional and organisational level.
• Attend monthly regional meetings to communicate the Quality and Compliance agenda with an emphasis on sharing lessons learned.
• Lead on key organisational projects such as ensuring delegated authority is in place for all clinical tasks that support workers are undertaking.
• Identify, monitor and reduce all forms of restrictive practice.
• Upskill colleagues in best-practice MCA/BID assessment, practice and documentation.

Policy Development

• Maintain an up-to-date knowledge of regulatory requirements and statutory information that informs and underpins company policy.
• Contribute to policy development and review to ensure that company policy is relevant to current regulatory requirements and best practice.
• Provide homes and other key colleagues with up-to-date and accessible information regarding policy and procedural changes and implement monitoring systems to guarantee company compliance.

What We Need From You

• Evidence significant expertise in Quality and Compliance in the adult social care sector.
• Home manager experience with a full understanding of the principles of regulation and compliance.
• At least 3 years experience in a quality and compliance role.
• Strong knowledge of, and passion for, working with people with learning disabilities and/or autism.
• Experience working positively with regulators and other external bodies (ICB’s/LA).
• Up-to-date knowledge of person-centred care and CQC regulatory expectations.
• Audit expertise.
• Change-management/turnaround experience.
• Experience managing compliance shortfalls.
• Policy development and implementation experience.
• Extensive knowledge and confidence using electronic and IT systems.
• Driving licence and access to a car.

What we offer:

• 25 days annual leave plus bank holidays.
• Length of service bonus (up to five extra days).
• Fully funded Blue Light Discount Card.
• Access to Stream – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
• Employee Assistance Programme – access to free telephone counselling and legal advice.
• Free compliance training and career development opportunities.
• NEST pension scheme.
• Free enhanced DBS check.
• Life assurance (2 × salary).

The successful applicant will need to pass an enhanced DBS check and satisfactory referencing prior to commencing employment.