At a Glance
- Tasks: Manage customer accounts and ensure smooth order delivery while collaborating with various teams.
- Company: Join Orrsum, a leader in Hosiery, Underwear & Loungewear supply.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Be a movement maker in a dynamic environment and enhance your career.
- Qualifications: Strong communication, organisation, and commercial awareness required.
The predicted salary is between 25000 - 30000 £ per year.
Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job:
Location: Nottingham, UK
Working type: Onsite Working
Job Type: Full-time, Permanent – 37.5 hours a week (Monday to Friday)
About The Role
As the Merchandiser - Sales, you will be responsible for managing smooth delivery of orders through effective critical path and account management. The role supports the commercial success of each account by combining operational oversight with sales analysis and planning. Strong communication, organisation, and commercial awareness are essential to support the Sales Managers and wider business in achieving sales and service objectives.
Key Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for assigned customer accounts, building strong relationships with Buying teams, Merchandisers, and Logistics teams to ensure consistent communication and service excellence.
- Cross-Functional Collaboration: Lead internal critical path meetings to align all departments (including design, production, and factory merch) on order status, priorities, and potential challenges. Prepare for the CP meetings, including any customer updates that need to be shared with the teams. Ensure any changes or updates are communicated promptly to the Sales Managers and the customer.
- Order Book Management: Oversee the order process from initial confirmation through to delivery. Ensure all orders are accurately entered, tracked, and progressed in line with agreed terms and timelines. Work closely with internal teams to resolve issues efficiently.
- Commercial Support: Support Sales Managers with commercial planning, including sales forecasting and range analysis. Supporting factory merch Raising contracts on Sage Receiving in customer PO’s & conversion of stock contracts in progress. Progression of each contract documented via the Critical Path process to ensure hand over dates are met. Attend Weekly CP sessions Ordering labels (RFID’s, Holograms, Byways etc) Receiving in & checking packing lists & invoices & handing over to Finance. Ensure data input to Sage is accurately maintained. Attend internal customer focussed meetings to provide key dates. Weekly FO review to ensure data input accuracy is maintained.
- Meeting Preparation and Follow-Up: Take ownership of pre-meeting preparation, including compiling reports, samples, and presentation materials. Attend customer and internal meetings as required, ensuring all actions and outcomes are recorded, communicated, and followed up in a timely manner.
- Continuous Improvement: Identify opportunities to improve internal processes, enhance communication flow, and strengthen relationships across departments to optimise overall account performance.
If this sounds like you, Apply Now!
About Orrsum
Orrsum is a market leader in the supply of Hosiery, Underwear & Loungewear to global retailers. With a passion for great product design and a reputation for taking trends, along with the latest technologies, we develop product portfolios to match a brand or retailer’s core customer base. Orrsum currently design, supply, promote & distribute for a number of licensed global brands and own label brands.
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
Merchandiser in Nottingham employer: Li & Fung
Li & Fung is an excellent employer that fosters a dynamic and collaborative work culture in Nottingham, UK. With a strong emphasis on teamwork, employees are encouraged to grow their skills and advance their careers while enjoying the benefits of a supportive environment that values innovation and customer service excellence. The company offers unique opportunities to engage with key industry players and make a meaningful impact in the fashion merchandising sector.
StudySmarter Expert Advice🤫
We think this is how you could land Merchandiser in Nottingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Li & Fung, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Li & Fung!
We think you need these skills to ace Merchandiser in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Li & Fung, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Li & Fung and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Li & Fung that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Li & Fung
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
