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- Tasks: Design and implement Salesforce solutions to enhance customer relationships and internal workflows.
- Company: LHV Bank is a licensed UK bank focused on fintech services and SME lending solutions.
- Benefits: Enjoy hybrid working, competitive salary, health plans, and 28 days holiday plus extras.
- Why this job: Join a dynamic team transforming digital banking with innovative solutions and a supportive culture.
- Qualifications: Certified Salesforce Administrator with experience in data management and compliance-driven environments.
- Other info: Be part of a team dedicated to improving customer onboarding and operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
LHV Bank , a fully licensed UK bank, specialises in Banking Services for global fintechs and SME Lending solutions. Our Retail Banking division provides a direct-to-customer banking proposition, including mobile apps (iOS & Android) and backend services leveraging modern cloud architectures (Kotlin/AWS).
As a leading Banking Services provider, LHV Bank delivers a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Over 200 renowned fintech companies, such as Airwallex, Currencycloud, Truelayer, and Wise, utilise LHV Bank to serve more than 10 million end customers and access a pool of 500 million potential customers across the UK and Europe.
LHV Bank gained its UK banking licence in May 2023 and launched into the retail savings market through deposit aggregators in August 2023. It launched its direct to customer retail banking proposition in late 2024. More information:lhv.com
The purpose of the Salesforce Administrator is to help improve Customer Onboarding and Customer Relationship Management for LHV Bank limited as we build our Retail Bank and automate our Banking Services and Loans business lines. As a Salesforce Admin, you will be working within a team supporting Salesforce, other SaaS tools and AI capabilities to make the bank more efficient and improve customer experience.
Join our internal tooling and automation team, comprised of six dedicated administrators/engineers focused on enhancing operational efficiency and customer onboarding. This role is one of three specifically cantered on Salesforce, pivotal in integrating Salesforce within our new banking platform and various third-party services.
Key Responsibilities:
- Design and implement Salesforce solutions that enhance customer relationships and internal workflows.
- Manage Salesforce environments, ensuring efficient operation and integration with other platforms.
- Provide support and training to users, enhancing their understanding and utilization of Salesforce.
- Lead initiatives for continuous process improvement and system enhancements.
- Develop and maintain comprehensive documentation and system protocols.
- Collaborate with internal teams to deliver high-quality customer onboarding experiences.
- Good prior experience as a Salesforce Administrator.
- Certified Salesforce Administrator; advanced certifications preferred.
- Proven ability to design and optimize data models, workflows, and complex system integrations.
- Experience with data management tools and a solid understanding of GDPR requirements.
- Strong knowledge of release management and version control practices.
- Demonstrated ability to understand and implement business reporting and data analysis insights.
- Excellent problem-solving skills, with a focus on innovative solutions.
- Strong verbal and written communication abilities.
- Self-motivated with a proven ability to manage priorities and meet deadlines.
- Experience in a compliance-driven environment, with an understanding of change management processes.
- Background in fintech, especially within Salesforce environments.
- Experience with any of the follow Salesforce products Financial Services Cloud, Omnistudio, Service Cloud (incl Service Cloud Voice, Omnichannel Deployments, Einstein Bots and other Einstein products, Salesforce Shield Encryption, Event Monitoring, Field Audit Trail, Sales Engagement
- Familiarity with Agile methodologies and project management tools such as Jira or Confluence.
At LHV Bank, you\’ll be part of a dynamic and supportive team that values innovation, efficiency, and making a positive impact. If you\’re passionate about pushing the boundaries of digital banking and want to lead a team that\’s transforming the industry, we\’d love to hear from you.
Some of our benefits
• Competitive salary & progression
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Medicash health plan (Level 3)
• 5% employer pension contribution
• Life assurance
• Income protection insurance
• 28 days holiday plus 3 additional days, bank holidays & further days for various key life events
• Team socials
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Salesforce Administrator London employer: LHV UK Limited
Contact Detail:
LHV UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator London
✨Tip Number 1
Familiarise yourself with LHV Bank's services and recent developments, especially their retail banking proposition. Understanding their offerings will help you tailor your discussions during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of LHV Bank on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Salesforce Administrator role, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your knowledge of Salesforce products mentioned in the job description, such as Financial Services Cloud and Service Cloud. Being able to discuss these tools confidently will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with compliance-driven environments and change management processes. Given the nature of LHV Bank's operations, showcasing your understanding of these areas will highlight your suitability for the role.
We think you need these skills to ace Salesforce Administrator London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Salesforce Administrator. Focus on your skills in designing and implementing Salesforce solutions, managing environments, and supporting users. Use keywords from the job description to align your experience with what LHV Bank is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fintech and digital banking. Explain how your background aligns with LHV Bank's mission and values. Highlight specific achievements in previous roles that demonstrate your problem-solving skills and ability to enhance customer relationships.
Showcase Relevant Certifications: If you have certifications such as Certified Salesforce Administrator or advanced certifications, make sure to mention them prominently in your application. This will help demonstrate your expertise and commitment to the role.
Prepare for Questions: Anticipate questions related to your experience with Salesforce products and your understanding of GDPR requirements. Be ready to discuss how you've led initiatives for process improvement and system enhancements in past roles.
How to prepare for a job interview at LHV UK Limited
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce functionalities, especially those relevant to the banking sector. Be prepared to discuss your experience with specific Salesforce products like Financial Services Cloud and Service Cloud, as well as any advanced certifications you hold.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in optimising workflows or improving customer onboarding processes. Highlight your innovative solutions and how they benefited your team or organisation.
✨Understand Compliance and Data Management
Familiarise yourself with GDPR requirements and data management tools. Be ready to discuss how you've ensured compliance in past projects and how you approach data integrity and security within Salesforce.
✨Showcase Your Team Collaboration Experience
Since this role involves working closely with internal teams, be prepared to share examples of successful collaborations. Discuss how you’ve contributed to team goals and improved customer experiences through effective communication and teamwork.
