Lead IT Systems Administrator London, Manchester

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.

Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management.

Job Summary

LHV Bank is searching for an experienced Lead IT Systems Administrator with strong experience in administering and developing Atlassian. You will be responsible for driving forward changes to our ITSM and incident management processes using Jira Service Management. This role requires a proactive, conscientious and technically proficient individual who can maintain and enhance the performance of our critical business systems in a dynamic financial services environment. You will be the subject matter expert for all Atlassian products and will be responsible for configuring and optimizing the IT portal, automations, workflows etc.

Responsibilities

• Manage and oversee the work of the system admin team, ensuring the team runs smoothly and efficiently.
• Allocate tasks and responsibilities to team members, providing guidance and support as needed.
• Monitor team performance and provide feedback to ensure high standards of service delivery.
• Design, optimize, document the incident management process in JSM including alert management and operations schedules.
• Build reports, dashboards, and roadmaps to provide daily MI and reporting for the CIO function and Board.
• Build automations between JSM and EntraID to automate process for access management, joiner and leaver processes.
• Build automated user access audits to include access reviews and recertification of user access.
• Lead requirements gathering with relevant business areas to optimize how access and permissions are managed across systems.
• Create detailed documentation for access, permission and general configuration across our IT systems.
• Develop training material and knowledge articles to educate users on Atlassian products.
• Actively contribute to IT projects, including system implementations, migrations, and integrations.

Required Skills and Qualifications

• Expert level knowledge of the Atlassian estate with demonstrable experience of building complex integration and automations.
• Ability to use scripting languages such as Python and PowerShell.
• Understanding of Software Development Lifecycle and ability to apply this to system administration tasks ensuring all changes are thoroughly tested and deployed in a controlled manner.
• Excellent communication skills, capable of working with cross-functional teams and managing stakeholder expectations.
• Excellent problem-solving skills and the ability to manage complex systems efficiently.
• Experience of working in a highly regulated industry would be beneficial.
• Ability to manage a range of stakeholders across the Bank.
• Thorough understanding of IT security and compliance and the importance of these in a regulated environment.

Preferred Qualifications

• Professional certification in Atlassian and Salesforce administration.
• Experience in a financial services or similarly regulated environment.

Some of our benefits

• Competitive salary & lots of opportunities to learn, grow and progress professionally.
• Open and inclusive culture.
• Fantastic offices and great working environment.
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts).
• Life assurance – 4 x salary.
• Income protection insurance – 75%.
• 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year.
• Swap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances.
• Enhanced family friendly and family forming policies.
• Access to a wide range of retail discounts.
• Team Socials.