At a Glance
- Tasks: Lead the strategy for customer data and platforms, enhancing AI-supported customer service.
- Company: Join LHV Bank, a dynamic UK-licensed bank with a focus on innovation.
- Benefits: Enjoy competitive salary, health plans, flexible holidays, and a vibrant work culture.
- Other info: Be part of a small, agile team with great career growth opportunities.
- Why this job: Make a real impact in banking by improving customer experiences with cutting-edge technology.
- Qualifications: Experience in product management and customer data platforms is essential.
The predicted salary is between 63000 - 77000 £ per year.
LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023.
The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.
Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long‑term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management.
Role overview
Lead the strategy and delivery of the bank’s customer data, CRM and customer operations platforms, including AI‑supported customer service. Improve customer data quality and consistency, and ensure platforms and processes are scalable, well controlled and clearly owned.
Own product direction, the domain roadmap and customer data requirements, working with Engineering, Data and business owners on design and delivery. Lead and develop the Product Manager and Business Analyst, delegating platform prioritisation and continuous improvement to the PM and requirements analysis and delivery support to the BA.
Work closely with Engineering, Data, Compliance, Risk and Customer Operations. Deliver agreed data and platform dependencies for AFC, segment onboarding, Single Customer View (SCV), tax reporting and data retention programmes, while ownership of those areas remains with the relevant teams.
This is a hands‑on leadership role in a small bank, combining strategic direction with practical delivery through clear delegation and effective partnerships.
Key accountabilities
- Own and deliver the domain strategy and roadmap, balancing customer needs, business value, regulatory requirements, risk and available capacity.
- Own the customer data model, requirements and quality standards, working with Engineering, Data and business owners to standardise definitions, control changes and prioritise improvements across business lines.
- Establish clear ownership, intake, prioritisation, processes and controls across the domain, managing and escalating risks within agreed authority.
- Embed relevant data protection, financial crime and Consumer Duty requirements into product design and delivery, working with accountable business and control owners.
- Lead the product direction and controlled adoption of AI‑supported customer service, agreeing use cases, monitoring, human escalation and fallback arrangements with relevant teams.
- Guide platform investment and lifecycle decisions, assessing whether to extend, buy, build, consolidate or retire solutions based on evidence, cost, risk and long‑term value.
- Define and monitor measures of data quality, platform adoption, customer outcomes and operational efficiency, using findings to prioritise improvements and assess supplier performance.
- Build alignment across business lines, technical teams and senior stakeholders, securing agreement on priorities, investment and dependencies, including potential group‑wide harmonisation or migration.
- Lead and develop the PM and BA, setting clear expectations, delegating responsibility and coaching them to deliver agreed outcomes.
Experience
- Experience owning a product area and roadmap, applying discovery, prioritisation and outcome measurement to deliver measurable improvements.
- Experience leading and developing people through effective delegation, coaching and clear accountability.
- Ownership of a CRM or customer operations platform in a regulated environment.
- Strong understanding of customer data models, quality, integrations and change control, with sufficient technical confidence to challenge proposals and assess trade‑offs with Engineering and Data.
- Practical experience applying UK financial services and data protection requirements to customer data or customer operations products.
- Experience establishing clear ownership, prioritisation and governance across teams, and influencing senior stakeholders across business, technical and control functions.
- Evidence of balancing strategic priorities with hands‑on delivery in a changing environment with competing demands and limited resources.
- Experience with AI‑supported customer service or automation.
- Experience of data migration or group‑wide harmonisation.
Some of our benefits
- Competitive salary & lots of opportunities to learn, grow and progress professionally.
- Open and inclusive culture.
- Fantastic offices and great working environment.
- Vitality Health Plan (includes private health insurance, travel insurance, gym discounts).
- Life assurance – 4 x salary.
- Income protection insurance – 75%.
- 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year.
- Swap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances.
- Enhanced family friendly and family forming policies.
- Access to a wide range of retail discounts.
- Team Socials.
Product Lead, Customer Data and Platforms employer: LHV Bank
LHV Bank Limited is an exceptional employer, offering a dynamic work environment in the heart of London, where employees can thrive in their careers while contributing to the growth of the SME Lending portfolio. With a strong commitment to professional development, competitive benefits including a robust health plan and generous holiday allowances, and a culture that values inclusivity and collaboration, LHV Bank fosters an atmosphere where every team member can make a meaningful impact. The hybrid working model and opportunities for cross-office collaboration further enhance the appeal of joining this forward-thinking financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Product Lead, Customer Data and Platforms
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LHV Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Lead, Customer Data and Platforms
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LHV Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LHV Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LHV Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LHV Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LHV Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LHV Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
