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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and enhance their banking experience.
- Company: Join a UK-licensed bank with a supportive and inclusive culture.
- Benefits: Enjoy a competitive salary and a dynamic work environment.
- Why this job: Make a real difference in customers' lives using innovative technology.
- Qualifications: Strong customer service skills, especially in financial services.
- Other info: Great opportunity for career growth in a hybrid work setting.
The predicted salary is between 36000 - 60000 £ per year.
A UK-licensed bank is seeking a Customer Support and Operations Specialist to serve as the first point of contact for retail banking customers. In this hybrid role, you will manage inquiries, resolve complaints, and enhance customer experiences using innovative technology.
Ideal candidates will have a strong background in customer service, particularly in financial services, and demonstrate excellent communication skills.
Benefits include a competitive salary and a supportive, inclusive work culture.
Hybrid Banking Support & Operations Specialist in London employer: LHV Bank
Contact Detail:
LHV Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Banking Support & Operations Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, try role-playing common banking scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that step. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Hybrid Banking Support & Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial services. We want to see how your skills match the role of a Hybrid Banking Support & Operations Specialist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about enhancing customer experiences and how you can bring innovative solutions to our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LHV Bank
✨Know Your Banking Basics
Brush up on your knowledge of retail banking and financial services. Understand common customer inquiries and complaints, as well as the technology used in banking operations. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or enhanced their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using video recordings to refine your delivery and ensure you come across as approachable and professional.
✨Embrace the Hybrid Aspect
Familiarise yourself with both remote and in-person customer support strategies. Be ready to discuss how you can effectively manage inquiries in a hybrid environment, showcasing your adaptability and tech-savviness, which are crucial for this position.
