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- Tasks: Deliver top-notch customer support and resolve banking inquiries using modern tech.
- Company: Join LHV Bank, a dynamic UK bank supporting fintech clients.
- Benefits: Enjoy competitive salary, health perks, and a vibrant office culture.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service, especially in banking or fintech, is a plus.
- Other info: Hybrid role with opportunities for professional growth and team socials.
The predicted salary is between 36000 - 60000 £ per year.
LHV Bank Limited is a UK‐licensed bank operating under a full UK banking licence. We support over 200 fintech clients and offer retail savings and SME credit solutions. Our team is committed to maintaining a robust financial crime control environment.
We are seeking an exceptional Customer Support and Operations Specialist to be the first point of contact for our retail banking customers. You will manage account inquiries, resolve technical issues, and guide customers through our products and services, delivering a standout customer experience.
Responsibilities
- Deliver high‐quality customer support across evolving service channels.
- Support customers with current accounts, savings, payments, debit cards and general banking services.
- Identify and support vulnerable customers, ensuring appropriate care and tailored outcomes.
- Handle and resolve customer complaints fairly in line with regulatory expectations.
- Carry out operational tasks using modern technology and AI‐driven tools.
- Develop and maintain daily operational processes that improve service quality and customer interactions.
- Proactively identify opportunities to improve customer experience and operational efficiency.
- Contribute to cross‐functional projects that enhance and expand our retail banking proposition.
Qualifications
- Strong experience in customer service or support, ideally in financial services, banking or fintech.
- Hands‐on experience handling regulated customer complaints with an understanding of fair outcomes.
- Customer‐focused with empathy, active listening and clear communication.
- Experience with debit card services and associated processes.
- Excellent written and verbal communication skills.
- Comfortable with technology and enthusiastic about automation, new tools and AI.
- Experience using Salesforce or a similar CRM system.
- Ability to work independently while collaborating effectively within a high‐performing team.
- Strong problem‐solving skills and exceptional attention to detail.
Benefits
- Competitive salary and opportunities to learn, grow and progress professionally.
- Open and inclusive culture.
- Fantastic office and great working environment.
- Vitality Health Plan (private health insurance, travel insurance, gym discounts).
- Life assurance – 4 × salary.
- Income protection insurance – 75%.
- 28 days holiday plus 3 additional days and further days for key life events.
- Alternative bank holidays each year aligned with personal or cultural observances.
- Enhanced family‐friendly policies.
- Access to retail discounts.
- Team socials.
- Hybrid role: you should be based in the London office at least 3 days a week.
Customer Support and Operations Specialist in London employer: LHV Bank
Contact Detail:
LHV Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Operations Specialist in London
✨Tip Number 1
Get to know the company! Research LHV Bank and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support and Operations Specialist, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant experience and enthusiasm for the role in your application. Good luck!
We think you need these skills to ace Customer Support and Operations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support and Operations Specialist role. Highlight your experience in customer service, especially in financial services, and show us how you can deliver that standout customer experience we’re looking for.
Showcase Your Skills: Don’t forget to mention your tech-savviness! We love candidates who are comfortable with modern technology and AI-driven tools. If you've used Salesforce or similar CRM systems, let us know – it’ll definitely catch our eye!
Be Personable: We want to see your personality shine through in your application. Use clear and friendly language to demonstrate your communication skills. Remember, empathy and active listening are key in customer support, so reflect that in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at LHV Bank
✨Know Your Customer Support Basics
Make sure you brush up on the fundamentals of customer support, especially in banking or fintech. Understand common account inquiries and technical issues that customers might face. This will help you demonstrate your knowledge and readiness to tackle real-life scenarios during the interview.
✨Showcase Your Empathy and Communication Skills
Since this role requires a customer-focused approach, be prepared to share examples of how you've handled difficult customer interactions in the past. Highlight your active listening skills and how you ensure fair outcomes for customers, as this will resonate well with the interviewers.
✨Familiarise Yourself with Technology and Tools
Get comfortable with modern technology and AI-driven tools, as these are crucial for the role. If you have experience with Salesforce or similar CRM systems, be ready to discuss it. Showing enthusiasm for automation and new tools can set you apart from other candidates.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving questions during the interview. Think of specific examples where you've identified opportunities to improve customer experience or operational efficiency. This will showcase your analytical skills and attention to detail, which are key for this position.
