At a Glance
- Tasks: Support global fintech clients and manage day-to-day account activities.
- Company: LHV Bank, a dynamic UK-licensed bank with a focus on innovation.
- Benefits: Competitive salary, health insurance, 28 days holiday, and inclusive culture.
- Other info: Opportunities for professional growth and a collaborative work environment.
- Why this job: Join a fast-paced team and make a real impact in the financial services industry.
- Qualifications: Strong communication skills and a detail-oriented mindset.
The predicted salary is between 36000 - 60000 € per year.
LHV Bank Limited is a UK-licensed bank operating across Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia, and operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.
This is an exciting opportunity to join our Customer Success team as an Account Manager. You will work closely with Relationship Managers and the Customer Success team based in London and Tallinn, supporting the day-to-day relationship management of a growing portfolio of global fintech clients (currently over 200 and expanding). The role involves client communication, internal coordination, and the operational side of financial services.
We are looking for someone who thrives in a fast-paced, evolving environment, enjoys building strong client relationships, and can manage their own workload with good judgement to prioritise tasks across multiple stakeholders. This is a great opportunity to develop in a client-facing, operationally important role within a dynamic, ambitious team.
Key Responsibilities- Client Support & Engagement: Build and maintain strong working relationships with clients, acting as a trusted second point of contact alongside the Relationship Manager. Join customer calls, take notes, and track open actions and projects. Manage the shared inbox and respond to queries related to account usage and day-to-day account activity.
- Operational & Administrative Ownership: Prepare, update and manage client agreements via DocuSign and internal workflows. Set up and maintain accurate records across CRM systems and core banking platforms. Oversee account openings, manage KYC requests, and assist with pricing-related tasks.
- Risk, Compliance & Audit Readiness: Provide timely and accurate support for audit and regulatory requests. Track and manage client cases, including fraud investigations and complaint resolution (including FOS escalations). Own the full client offboarding process, ensuring data closure across all relevant systems.
- Internal Collaboration: Coordinate with Relationship Managers and assist with matters involving Legal, Product, and Compliance. Collaborate with Operations and Data teams to ensure consistent and efficient service delivery. Contribute to the development and upkeep of internal knowledge bases and client-facing documentation.
- Customer Journey & Process Improvement: Create self-serve guides and support content to empower clients and reduce operational overhead. Support the Relationship Manager in facilitating commercial opportunities. Proactively contribute ideas to improve internal processes, reduce friction, and enhance the overall client experience.
- Client-Centric Mindset: A natural communicator who enjoys helping customers and solving problems.
- Operational Rigor: Detail-oriented with a strong sense of ownership in documentation and process follow-through.
- Adaptability: Comfortable juggling shifting priorities and working in ambiguity with confidence.
- Tech Proficiency: Comfortable using systems like Salesforce, Zendesk, and TUUM – or quick to learn.
- Collaborative Spirit: Enjoys being part of a close-knit, cross-functional team and contributing to shared goals.
- Interest in Financial Services: Curious about how modern banking works and a desire to make an impact in a complex and evolving industry.
- Competitive salary & opportunities to learn, grow and progress professionally.
- Open and inclusive culture.
- Fantastic offices and great working environment.
- Vitality Health Plan (private health insurance, travel insurance, gym discounts).
- Life assurance – 4 x salary.
- Income protection insurance – 75%.
- 28 days holiday plus 3 additional days, with further days for key life events and up to 5 days can be sold per calendar year.
- Public holidays swapped for alternative days to align with personal/cultural/religious observances.
- Enhanced family-friendly policies.
- Access to a wide range of retail discounts and team socials.
Account Manager in London employer: LHV Bank
LHV Bank Limited is an exceptional employer, offering a dynamic and inclusive work culture that fosters professional growth and development. With competitive salaries, comprehensive benefits including private health insurance and enhanced family-friendly policies, employees are supported in both their personal and professional lives. Located in London, the bank provides a collaborative environment where team members can thrive while contributing to innovative financial solutions for a diverse portfolio of fintech clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at LHV Bank on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for those interviews! Research LHV Bank’s services and recent news. Be ready to discuss how your skills align with their client-centric approach and operational needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to build strong relationships. Role-play common client scenarios with a friend to boost your confidence and refine your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the LHV team. Let’s get you that interview!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client management and operational tasks, as these are key to what we’re looking for at LHV Bank.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s important to demonstrate your communication skills. Use clear and concise language in your application to show us you can engage effectively with clients.
Highlight Your Tech Savviness:Mention any experience you have with CRM systems or financial services tech. We love candidates who are comfortable with tools like Salesforce or Zendesk, so don’t forget to include that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Customer Success team.
How to prepare for a job interview at LHV Bank
✨Know Your Clients
Before the interview, take some time to research LHV Bank and its fintech clients. Understanding their needs and challenges will help you demonstrate your client-centric mindset and show that you're ready to build strong relationships right from the start.
✨Showcase Your Organisational Skills
As an Account Manager, you'll need to juggle multiple tasks and priorities. Prepare examples of how you've successfully managed your workload in the past, especially in fast-paced environments. This will highlight your operational rigor and adaptability.
✨Familiarise Yourself with Relevant Tools
Get comfortable with systems like Salesforce and Zendesk before the interview. If you have experience with similar tools, be ready to discuss how you used them to improve client engagement or streamline processes. This shows your tech proficiency and readiness to hit the ground running.
✨Be Ready to Collaborate
LHV Bank values a collaborative spirit, so think of examples where you've worked effectively in a team. Be prepared to discuss how you can contribute to shared goals and support cross-functional teams, as this will resonate well with their culture.
