At a Glance
- Tasks: Deliver top-notch customer support and resolve banking inquiries with modern tech.
- Company: Join LHV Bank, a dynamic UK bank supporting fintech clients.
- Benefits: Enjoy competitive salary, health perks, and 28 days holiday plus more!
- Other info: Hybrid role with a vibrant office culture and team socials.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service, especially in banking or fintech is a plus.
The predicted salary is between 36000 - 60000 € per year.
LHV Bank Limited is a UK‑licensed bank operating under a full UK banking licence. We support over 200 fintech clients and offer retail savings and SME credit solutions. Our team is committed to maintaining a robust financial crime control environment.
We’re seeking an exceptional Customer Support and Operations Specialist to be the first point of contact for our retail banking customers. You’ll manage account inquiries, resolve technical issues, and guide customers through our products and services, delivering a standout customer experience.
Responsibilities- Deliver high‑quality customer support across evolving service channels.
- Support customers with current accounts, savings, payments, debit cards and general banking services.
- Identify and support vulnerable customers, ensuring appropriate care and tailored outcomes.
- Handle and resolve customer complaints fairly in line with regulatory expectations.
- Carry out operational tasks using modern technology and AI‑driven tools.
- Develop and maintain daily operational processes that improve service quality and customer interactions.
- Proactively identify opportunities to improve customer experience and operational efficiency.
- Contribute to cross‑functional projects that enhance and expand our retail banking proposition.
- Strong experience in customer service or support, ideally in financial services, banking or fintech.
- Hands‑on experience handling regulated customer complaints with an understanding of fair outcomes.
- Customer‑focused with empathy, active listening and clear communication.
- Experience with debit card services and associated processes.
- Excellent written and verbal communication skills.
- Comfortable with technology and enthusiastic about automation, new tools and AI.
- Experience using Salesforce or a similar CRM system.
- Ability to work independently while collaborating effectively within a high‑performing team.
- Strong problem‑solving skills and exceptional attention to detail.
- Competitive salary and opportunities to learn, grow and progress professionally.
- Open and inclusive culture.
- Fantastic office and great working environment.
- Vitality Health Plan (private health insurance, travel insurance, gym discounts).
- Life assurance – 4 × salary.
- Income protection insurance – 75%.
- 28 days holiday plus 3 additional days and further days for key life events.
- Alternative bank holidays each year aligned with personal or cultural observances.
- Enhanced family‑friendly policies.
- Access to retail discounts.
- Team socials.
Hybrid role: you should be based in the London office at least 3 days a week.
Customer Support and Operations Specialist employer: LHV Bank
LHV Bank Limited is an exceptional employer that prioritises employee growth and a supportive work culture in the heart of London. With a commitment to inclusivity and professional development, we offer competitive salaries, comprehensive health benefits, and a vibrant office environment that fosters collaboration and innovation. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Operations Specialist
✨Tip Number 1
Get to know the company! Research LHV Bank and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support and Operations Specialist, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to track your progress throughout the hiring process.
We think you need these skills to ace Customer Support and Operations Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in financial services. We want to see how your skills align with the role of a Customer Support and Operations Specialist.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to communicate effectively with customers.
Highlight Your Tech Savviness:Mention any experience you have with technology, especially CRM systems like Salesforce. We’re keen on candidates who are comfortable with modern tools and can adapt to new technologies easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at LHV Bank
✨Know Your Stuff
Before the interview, make sure you’re familiar with LHV Bank and its services. Understand their customer support approach and how they handle complaints. This will show that you’re genuinely interested in the role and can hit the ground running.
✨Showcase Your Empathy
As a Customer Support and Operations Specialist, empathy is key. Prepare examples of how you've handled difficult customer situations in the past. Highlight your active listening skills and how you’ve tailored solutions to meet individual needs.
✨Tech-Savvy is the Way to Be
Since the role involves using modern technology and AI-driven tools, brush up on your tech skills. If you have experience with Salesforce or similar CRM systems, be ready to discuss it. Mention any tools you’ve used to improve customer interactions.
✨Problem-Solving Mindset
Be prepared to demonstrate your problem-solving abilities. Think of specific instances where you identified an issue and implemented a solution that improved customer experience or operational efficiency. This will show that you can contribute positively to the team.
