At a Glance
- Tasks: Lead and manage sales floors, driving sales and delivering top-notch customer service.
- Company: Join TJ Hughes, a vibrant retail brand with exciting new store openings.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be a key player in a dynamic team and make a real impact on store success.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 26543 - 32441 £ per year.
TJ Hughes is currently recruiting for Full Time/Part Time Duty Managers to join the management team based at our new store opening in Brandon IP27.
Full time and Part Time Duty Manager roles are available, between 24 hours and up to 38 hours.
The Role As a Duty Manager your role is to lead and manage the sales/trading of your key sales floors, driving the sales potential and delivering exceptional merchandise, housekeeping and customer service.
You will also lead the whole store in the absence of the Store Manager.
Responsibilities
- Deliver exceptional results for the store in order to meet/exceed targets by utilising all available commercial information and taking appropriate action.
- Ensure that Retail Assistants are recruited in line with Company policy and legislation.
- Support the induction and ongoing development of the sales floor team, and through leadership and coaching continually increase levels of performance.
- Ensure that Retail Assistants give the highest levels of customer service possible.
- Ensure product is merchandised according to brand guidelines and in line with promotional activity & stock availability in order to maximise sales and operating standards.
- Manage and control high standards of health & safety and security within the sales/trading areas of the store.
- Ensure visual merchandising and ticketing standards are compliant with Company guidelines/policy at all times.
- Undertake duty management responsibilities in the absence of the Store Manager.
Duty Manager employer: LHR Holding Limited
LHR Holding Limited offers a dynamic work environment in the retail sector, focusing on customer service and sales performance. Employees benefit from flexible working hours and opportunities for professional development through roles such as Duty Manager and Retail Assistant. The company emphasizes teamwork and customer satisfaction, making it an attractive place for those looking to grow in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LHR Holding Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LHR Holding Limited!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LHR Holding Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LHR Holding Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LHR Holding Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LHR Holding Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
