At a Glance
- Tasks: Lead the Rooms department, ensuring exceptional guest experiences and effective revenue management.
- Company: Polurrian on the Lizard, a stunning hotel with a rich history and modern luxury.
- Benefits: Competitive salary, bonus potential, professional development funding, and access to networking events.
- Other info: Exciting growth plans with a £10 million investment in hotel facilities.
- Why this job: Join a dynamic team and shape unforgettable guest experiences in a beautiful coastal setting.
- Qualifications: 2+ years in Revenue Management and Front Office, with a passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a dynamic Rooms Division Manager who is as passionate about the opportunities good revenue management can deliver as they are with taking pride and ownership of the guest experience. The role would suit someone who wants to provide high-quality experiences that are guest focused with a unique personal feel. A commercial mindset is also important to understand that both priorities (revenue and service) can work in harmony without compromise. If you enjoy delivering amazing hospitality, thrive in a fast-paced environment, are sales focused and value the contribution that coaching and mentoring a team can bring; then this opportunity will deliver in bucketfuls.
This role is full time and operates 5 out of 7 days. Some evenings and weekends are expected.
Priorities of the role:- This is a senior role within the hotel and reports directly to the General Manager, with close working relationships alongside the Commercial Director and Central Reservations team.
- You will have full accountability for the Rooms department (Revenue, Reception & Housekeeping) and will need to balance the requirements for presence, guest interaction and analytics to truly embrace and develop the business.
- A focus is expected on driving rate strategy, pricing and packages that support the overall revenue goals across the hotel.
- Building a reputation for high quality experiences that are valued by our guests who seek to return to relax in our beautiful surroundings.
- We expect you to be proud to be an ambassador for the business.
- To be a principle led leader and to support your Managers to develop their teams to maximise their potential through genuine coaching, development and training.
- You will need creative flair and drive to give the current business a competitive edge and to be able to fulfil a key role in the transformation of the hotel in line with the development investments being made.
- To fully meet the needs of this demanding role you will need to be prepared to independently grow and embrace change, to support the businesses' challenging and exciting growth plans.
Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48-key independent hotel blends heritage, space, and relaxed luxury. Now part of The Loxley Collection, the hotel is undergoing a £10 million investment programme, introducing an exceptional new spa and vitality hydro pool with a semi-retractable roof, enhanced leisure facilities, a 120-person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the centre of our culinary experience, driving an exciting and elevated food offering. Polurrian offers a distinctive guest experience - from restorative spa escapes to memorable dining inspired by Mediterranean flavours and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four-legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel. With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.
Experience, skills, qualifications, and behaviours:- 2 years’ experience within Revenue Management.
- Demonstrable Front of House success.
- Experience of independent hotels.
- Demonstrable experience of budget & KPI delivery.
- Proactive and innovative thinker.
- Fluent written and verbal English.
- PC literate.
- 5 years’ experience across Front Office, Reservations and Revenue.
- Experience of 4 & 5 star properties.
- Recognised industry qualifications.
- Passionate about Revenue & Rooms.
- Self-motivated.
- Excellent attention to detail.
- Calm under pressure.
- Ability to influence a range of stakeholders.
- Adaptability and resilience.
- Able to think logically and problem solve.
- Empathetic but robust.
- Able to lead by example.
- Bonus potential: Up to 10% on KPI delivery.
- Professional membership: Funding for full membership of one professional body.
- Learning and development: Access to role specific CPD and networking events.
Rooms Operations Manager employer: LHM Luxury Hotel Management Ltd
LHM Luxury Hotel Management Ltd is an exceptional employer, offering a supportive work culture where every team member is valued and encouraged to grow. With competitive pay and comprehensive training, you will thrive in a beautiful coastal location while contributing to unforgettable guest experiences in our luxury hotel. Join us and be part of a passionate team dedicated to excellence.
Contact Details:
LHM Luxury Hotel Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LHM Luxury Hotel Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LHM Luxury Hotel Management Ltd
Don't be shy about reaching out to LHM Luxury Hotel Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Rooms Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LHM Luxury Hotel Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LHM Luxury Hotel Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
