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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our busy hotel.
- Company: Knoll House, a vibrant hotel in beautiful Studland.
- Benefits: Competitive pay, tips, free food, discounts, and on-site parking.
- Why this job: Join a friendly team and thrive in a stunning coastal location.
- Qualifications: Customer service experience and computer skills preferred.
- Other info: Full-time role with flexible shifts and great career opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Knoll House, a busy hotel in beautiful Studland, is looking for a friendly and enthusiastic Receptionist to join our Guest Services / Front of House team. Are you passionate about hospitality and delivering excellent customer service? Our reception team is the first point of contact for our guests, so you’ll play a key role in creating a warm and memorable experience—from the initial welcome to wishing guests a safe journey home.
The Role
- Welcoming and assisting guests throughout their stay
- Handling bookings, enquiries, and payments
- Managing arrivals and departures
- Using the Opera booking system (training provided)
- Delivering outstanding customer service to both new and returning guests
Previous guest-facing or customer service experience is preferred, along with confidence using computers and learning new systems.
Hours & Shifts
- Full-time, permanent position
- Up to 40 hours per week over 5 days
- Early shifts: 7am – 3pm
- Late shifts: 3pm – 11pm
- Includes weekends and Bank Holidays
Pay & Benefits
- From £12.21 per hour
- Tips
- Discounted or free food
- Employee discounts
- Free on-site parking
- Accommodation available on request
If you enjoy working in a fast-paced, guest-focused environment in a stunning coastal location, we’d love to hear from you.
Receptionist / Front of house employer: LHM Luxury Hotel Management Ltd
Contact Detail:
LHM Luxury Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Front of house
✨Tip Number 1
Make sure to research Knoll House and its values before your interview. Knowing about their commitment to excellent customer service will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests, so being friendly and approachable is key. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Don’t forget to showcase your previous customer service experience during interviews. Share specific examples of how you’ve handled guest inquiries or resolved issues to demonstrate your skills.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the position and makes it easier for us to keep track of your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Receptionist / Front of house
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and enthusiastic nature shine through! We want to see your passion for hospitality and how you can create a warm atmosphere for our guests.
Tailor Your Experience: Make sure to highlight any previous guest-facing or customer service experience you have. We love seeing how your skills can contribute to our team, so be specific about what you've done in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our Front of House team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at LHM Luxury Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Knoll House and its services. Familiarise yourself with their offerings, location, and any recent news. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your passion for hospitality and your ability to create memorable experiences.
✨Practice Common Interview Questions
Anticipate questions related to handling bookings, managing guest enquiries, and using booking systems. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
As a front-of-house role, first impressions matter! Dress smartly and professionally for your interview. This shows that you understand the importance of presentation in the hospitality industry and are serious about the position.
