At a Glance
- Tasks: Welcome guests, manage bookings, and provide top-notch customer service in a stunning hotel.
- Company: Charming hotel in picturesque Robin Hood's Bay with a friendly team.
- Benefits: Competitive pay, free meals, uniform, training opportunities, and discounts.
- Other info: Flexible hours with around 16 hours per week, including some weekends.
- Why this job: Join a vibrant team and enjoy beautiful sea views while gaining valuable experience.
- Qualifications: Customer service skills preferred; training provided for the right attitude.
The predicted salary is between 12 - 15 £ per hour.
We are seeking an enthusiastic individual to join our friendly reception team. You will be working in a beautiful newly renovated 30 bedroom hotel with stunning sea views, located in the picturesque village of Robin Hood's Bay, on the North Yorkshire Coast. The hotel offers a range of luxurious bedrooms, as well as excellent dining facilities with a newly refurbished sea view restaurant, stunning cocktail bar & lounge, and a large friendly traditional Yorkshire pub. We also host weddings and various events throughout the year.
Main duties include:
- Greeting and registering guests
- Assisting with check-in and check-out
- Handling reservations and room assignments
- Providing outstanding customer service
- Managing phone calls and guest inquiries
- Processing payments
- Email responding and management
- Solving guest issues
- Cash handling
- Collaborating with other hotel staff for smooth operations
Experience in a customer focused environment with good IT, administration and communication skills would be preferred; however, if you have excellent customer care skills and a positive approach, then we would be more than willing to invest time and training to the right candidate.
In return you will receive:
- A Permanent part-time position
- Excellent rate of pay
- Free meals provided on shift
- Uniform provided
- Training opportunities
- Discounts at the hotel and other businesses within the company
The role will include some weekend work and varying start times, but generally more tailored to daytime hours. Realistically, we are looking to cover around 16 hours per week, consisting of two 8-hour days, but with the flexibility and potential for additional holiday cover.
Part-time Hotel Receptionist employer: LHM Luxury Hotel Management Ltd
LHM Luxury Hotel Management Ltd is an exceptional employer, offering a supportive work culture where every team member is valued and encouraged to grow. With competitive pay and comprehensive training, you will thrive in a beautiful coastal location while contributing to unforgettable guest experiences in our luxury hotel. Join us and be part of a passionate team dedicated to excellence.
Contact Details:
LHM Luxury Hotel Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Hotel Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at LHM Luxury Hotel Management Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part-time Hotel Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at LHM Luxury Hotel Management Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at LHM Luxury Hotel Management Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at LHM Luxury Hotel Management Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at LHM Luxury Hotel Management Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at LHM Luxury Hotel Management Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
