At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a friendly team at a stunning hotel with sea views.
- Benefits: Competitive pay, free meals, uniform, and discounts.
- Other info: Flexible hours with opportunities for both part-time and full-time roles.
- Why this job: Be part of a vibrant hospitality environment and create memorable experiences.
- Qualifications: Customer service skills preferred; training provided for the right attitude.
The predicted salary is between 20000 - 25000 € per year.
We are seeking an enthusiastic individual to join our friendly reception team. You will be working in a beautiful newly renovated 30 bedroom hotel with stunning sea views, located in the picturesque village of Robin Hood's Bay, on the North Yorkshire Coast. The hotel offers a range of luxurious bedrooms, as well as excellent dining facilities with a newly refurbished sea view restaurant, stunning cocktail bar & lounge, and a large friendly traditional Yorkshire pub. We also host weddings and various events throughout the year.
Responsibilities:
- Greeting and registering guests
- Assisting with check-in and check-out
- Handling reservations and room assignments
- Managing phone calls and guest inquiries
- Processing payments
- Email responding and management
- Solving guest issues
- Collaborating with other hotel staff for smooth operations
Qualifications:
Experience in a customer focused environment with good IT, administration and communication skills would be preferred. However, if you have excellent customer care skills and a positive approach, then we would be more than willing to invest time and training to the right candidate.
Benefits:
- A Permanent part-time or full-time position
- Excellent rate of pay
- Free meals provided on shift
- Uniform provided
- Training opportunities
- Discounts at the hotel and other businesses within the company
The role will include some weekend work and varying start times, but generally more tailored to daytime hours.
Hotel Receptionist employer: LHM Luxury Hotel Management Ltd
Join our vibrant team at a beautifully renovated hotel in the stunning village of Robin Hood's Bay, where you will enjoy a supportive work culture and opportunities for personal growth. With excellent pay, free meals during shifts, and discounts across our facilities, we prioritise employee satisfaction and development, making this an ideal workplace for those passionate about hospitality.
Contact Detail:
LHM Luxury Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Make sure to research the hotel and its surroundings before your interview. Knowing about Robin Hood's Bay and what makes it special can really impress the team and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. This will help you feel more confident when discussing your approach during the interview.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, especially in hospitality. Show that you’re ready to represent the hotel’s friendly and professional image right from the start.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We love seeing candidates who are genuinely excited about joining our friendly team and working in such a beautiful location.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in customer service or administration. We want to see how your skills align with the responsibilities of the Hotel Receptionist role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us get a good sense of who you are and what you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at LHM Luxury Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its offerings. Familiarise yourself with the facilities, the types of rooms available, and any special events they host. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since the role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a guest or resolved an issue effectively. This will demonstrate your suitability for the position.
✨Practice Common Interview Questions
Prepare for typical interview questions such as 'How would you handle a difficult guest?' or 'What do you think makes great customer service?' Practising your responses will help you articulate your thoughts clearly and show that you're ready for the challenges of the role.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the industry and shows that you take the opportunity seriously.
