At a Glance
- Tasks: Provide practical advice and support to households facing fuel poverty.
- Company: Community-focused organisation dedicated to improving lives.
- Benefits: Competitive salary, remote work, and full training provided.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills; experience in customer support is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed-term contract to March 2027 (8 months)
Home-based – North West England
Salary: £24,479
LHH is supporting a community-focused organisation that supports individuals facing financial and social challenges to improve their circumstances as they recruit Customer Support Advisors. We are looking for compassionate and motivated individuals to join a busy Home Energy Advice team supporting households experiencing fuel poverty and financial hardship during the winter period.
As a Customer Support Advisor, you will provide practical advice and tailored support to customers struggling with energy costs, helping them reduce bills, improve energy efficiency and access available financial support. This is a rewarding, fast-paced role involving remote support with occasional face-to-face engagement where appropriate. You will manage a varied caseload, build trusted relationships with customers and work closely with colleagues and partner organisations to deliver effective support.
We are looking for people with strong communication and problem-solving skills who are passionate about helping others. Experience in advice, customer support, mentoring or case management is beneficial but not essential, as full training will be provided. This is an excellent opportunity to gain valuable experience within a purpose-driven organisation while making a real difference to people’s lives.
To apply, please send a tailored CV and covering letter by midnight on Sunday 31 May.
Customer Support Advisor in Warrington employer: LHH
LHH is an exceptional employer that prioritises community impact and employee well-being, offering a supportive work culture where compassion and motivation are valued. As a Customer Support Advisor, you will enjoy the flexibility of home-based work in North West England, alongside opportunities for personal growth and development within a purpose-driven organisation dedicated to making a meaningful difference in the lives of those facing financial challenges. Join us to be part of a team that not only supports individuals in need but also fosters a collaborative environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Warrington
✨Tip Number 1
Get to know the company! Research their mission and values, especially how they support individuals facing financial challenges. This will help you connect your passion for helping others with their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be providing advice and support, role-play common customer scenarios with a friend. This will boost your confidence and help you articulate your problem-solving approach effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the team. They might share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Tailor your CV and cover letter to highlight your relevant skills and experiences, showing how you can make a difference in this role.
We think you need these skills to ace Customer Support Advisor in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Advisor role. Highlight any relevant experience, especially in customer support or advice roles, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your skills align with the role. Be genuine and let your personality come through.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We want to see your problem-solving skills in action, especially in situations where you’ve helped others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LHH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with the challenges customers face, especially regarding fuel poverty and financial hardship. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Show Your Compassion
Since this role is all about helping others, be prepared to share examples of how you've supported people in the past. Whether it's through customer service, mentoring, or any other experience, highlight your compassionate side and your ability to build trust with customers.
✨Practice Problem-Solving Scenarios
Think about potential scenarios you might encounter as a Customer Support Advisor. Prepare to discuss how you would handle difficult situations or solve problems for customers. This will showcase your critical thinking skills and your readiness to tackle challenges head-on.
✨Tailor Your Application
When sending your CV and covering letter, make sure they are tailored specifically for this role. Highlight relevant experiences and skills that align with the job description. A personalised application shows that you’re serious about the position and have taken the time to understand what they’re looking for.
