At a Glance
- Tasks: Manage customer relationships and drive engagement with digital solutions.
- Company: Global leader in fitness, wellness, and connected technology.
- Benefits: Competitive salary, bonus structure, hybrid working, and supportive culture.
- Other info: Exciting opportunity for growth in a dynamic industry.
- Why this job: Join a recognised brand and make a real impact in health and wellness.
- Qualifications: Experience in customer success and account management, preferably in tech or SaaS.
Field Based | Multiple Territories Available
Territories include:
- Greater London Area
- South East & Home Counties
- Midlands & Central
- North West & Northern Ireland
- Scotland
About the Company
Our client is a global market leader within the fitness, wellness and connected technology sector. Their solutions are used by health clubs, fitness operators, leisure facilities, corporate wellness providers and performance-focused organisations worldwide.
Due to continued growth, they are seeking Digital Account Managers to support existing customers and drive engagement, adoption and growth across a portfolio of accounts.
The Role
As a Customer Success & Digital Account Manager, you will act as a trusted advisor to customers, helping them maximise the value of their investment while identifying opportunities to strengthen long-term partnerships.
You will work closely with customers to improve engagement, increase adoption of digital solutions and support revenue growth through strategic account development.
Responsibilities
- Manage and develop relationships with an existing portfolio of customers
- Drive customer engagement, adoption and utilisation of digital solutions
- Conduct regular business reviews and account development meetings
- Develop customer success plans aligned to client objectives
- Identify opportunities for account expansion and revenue growth
- Support customer retention, renewal and satisfaction initiatives
- Collaborate with internal teams to deliver an outstanding customer experience
- Maintain an in-depth understanding of customer goals, challenges and priorities
- Act as the voice of the customer internally
About You
We are interested in speaking with candidates who possess a combination of customer success, account management and commercial experience.
You may currently be working as a:
- Customer Success Manager
- Strategic Account Manager
- Key Account Manager
- Client Success Manager
- Customer Growth Manager
- Customer Relationship Manager
- Digital Account Manager
- SaaS Account Manager
Requirements
- Experience managing and growing customer relationships
- Strong consultative and relationship-building skills
- Commercially minded with experience identifying growth opportunities
- Experience working within SaaS, software, technology or subscription-based environments
- Excellent communication and stakeholder management skills
- Ability to influence customers and drive positive outcomes
- Full UK driving licence and willingness to travel within territory
Experience within any of the following sectors would be highly advantageous:
- Fitness
- Health Technology
- Sports Technology
- Membership Software
- CRM Platforms
- SaaS
- Digital Solutions
What's on Offer
- Opportunity to join a recognised global brand
- Competitive salary and bonus structure
- Hybrid and field-based working model
- Industry-leading products and solutions
- Collaborative and supportive culture
If you're passionate about customer relationships, technology and the role fitness, health and wellness can play in improving people's lives, we'd love to hear from you.
Territory Sales Manager employer: LHH
LHH is an exceptional employer that prioritises employee development and engagement, particularly in the vibrant city of Exeter. With a strong focus on fostering a collaborative work culture, employees are encouraged to grow their skills and advance their careers while making a meaningful impact on organisational performance. The company offers competitive benefits and a supportive environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Territory Sales Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Territory Sales Manager at LHH, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including LHH. Tailor your message to explain why you’re drawn to them and how you can contribute as a Territory Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Territory Sales Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for LHH:When writing your cover letter, make sure to tailor your message specifically for LHH. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at LHH
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show LHH that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show LHH that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with LHH’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
