At a Glance
- Tasks: Manage IT change processes to ensure smooth service delivery and minimise disruptions.
- Company: Leading defence prime with a focus on IT governance and compliance.
- Benefits: Competitive contract rate, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to enhance change processes and drive continuous improvement.
- Why this job: Join a high-profile team and make a real impact in the defence sector.
- Qualifications: 5+ years in IT Change Management and strong understanding of ITIL frameworks.
The predicted salary is between 55000 - 65000 £ per year.
A leading defence prime is seeking an experienced IT Change Management Manager to join on a contract basis. This role is responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate.
Key Responsibilities
- Manage the end-to-end IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with governance standards.
- Conduct risk and impact assessments for proposed changes across services, infrastructure, and business operations.
- Organise, facilitate, and chair Change Advisory Board (CAB) meetings with key technical and business stakeholders.
- Coordinate change scheduling and ensure effective communication to all impacted parties.
- Lead post-implementation reviews to assess outcomes, identify lessons learned, and reduce repeat issues.
- Monitor and report on change management KPIs (e.g. success rate, failed changes, emergency changes, change-related incidents).
- Engage with service owners, IT operations teams, and third parties to ensure alignment and smooth execution of changes.
- Drive continuous improvement initiatives to enhance change processes and reduce service disruption.
Key Objectives
- Ensure all IT changes are delivered in a controlled, timely, and risk-managed manner.
- Minimise disruption to live services and business operations.
- Maintain full transparency and auditability of change activity.
- Align change planning with wider operational and business priorities.
- Support compliance with internal governance frameworks and external regulatory requirements.
Skills & Experience
Essential:
- Proven experience in IT Change Management within complex enterprise environments.
- Strong understanding of ITIL frameworks and service management best practices.
- Experience managing IT service delivery and performance (5+ years).
- Demonstrable experience defining and managing SLAs and KPIs.
- Strong knowledge of ITSM tools such as ServiceNow.
- Good understanding of IT infrastructure (servers, networks, and core systems).
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities and respond effectively to changing demands.
Desirable:
- ITIL v3 or ITIL 4 certification.
- PMP or equivalent project management certification.
- Degree in Information Technology, Computer Science, or a related discipline.
- Experience with service monitoring tools and data analytics.
This is an opportunity to work within a high-profile environment, contributing to the governance and delivery of critical IT services within the defence sector.
Change Manager in Slough employer: LHH
As a leading defence prime, we pride ourselves on being an excellent employer that values innovation and collaboration. Our hybrid working model in Reading allows for a flexible work-life balance, while our commitment to employee growth through continuous improvement initiatives ensures that you will thrive in your career. Join us to be part of a dynamic team dedicated to maintaining service stability and compliance in a high-profile environment.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in Slough
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
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Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
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Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at LHH for the best chance!
We think you need these skills to ace Change Manager in Slough
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of LHH and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and LHH time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at LHH
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to LHH. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
