At a Glance
- Tasks: Lead operational excellence and drive impactful change through AI and process improvement.
- Company: EZRA, a coaching company dedicated to personal and professional growth.
- Benefits: World-class coaching, charity days, learning budget, and a weekly wellbeing hour.
- Other info: Join a diverse team that values uniqueness and fosters a welcoming workplace.
- Why this job: Make a real difference in a collaborative environment focused on growth and inclusivity.
- Qualifications: 7+ years in operational leadership with a strong track record of cross-functional change.
The predicted salary is between 60000 - 80000 £ per year.
Location: London - Hybrid (3 Days in Office)
Who we are: We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
About the role: The Senior Operational Solutions Lead is a key leadership role within Operational Excellence, focused on scaling the business through continuous improvement, AI-enabled solutions, and end-to-end supply chain style thinking. You’ll define what great looks like across operations, translate strategy into scalable models, and deliver measurable impact in efficiency, cost, margin, and growth. You’ll lead a team to create a culture of ownership, accountability, and measurable impact, and partner with senior stakeholders across EZRA and the Adecco Group.
What you’ll do:
- Strategy & scale: Redefine the team vision, operating model, and success metrics aligned to growth and impact. Drive a “scale smartly” agenda focused on efficiency, cost, margin and operational leverage. Shift the team from point-solution delivery to systemic, repeatable process improvement across the value chain.
- Process improvement: Lead cross-functional initiatives to streamline workflows and improve end-to-end operations across Sales, supply and delivery, operations, and support functions. Lead discovery workshops to identify root causes, redesign processes and embed lasting change.
- AI & automation: Champion AI, automation, and digital agents to increase capacity and improve decisions. Partner with Tech and Product to scale AI-enabled solutions. Ensure effective, well-governed human + agent workflows designed with clarity of ownership, controls, and performance measurement.
- Product & change enablement: Operationalise new products and features from launch to adoption and optimisation. Act as a senior SME, creating playbooks and driving consistent ways of working, ensuring that changes are embedded, adopted and continuously improved.
- Leadership & partnerships: Lead and develop a high-performing team with clear priorities and OKRs. Partner with senior stakeholders to align operations with commercial outcomes. Represent Operational Excellence internally and within Adecco Group.
- Governance & impact: Track performance, risks, and benefits across initiatives. Ensure sustained financial and customer impact.
About you:
- 7+ years in operational leadership, transformation, or complex programme delivery.
- Proven track record of driving cross-functional change with measurable impact.
- Strong people leader, comfortable with ambiguity and pace.
- Experience using AI, automation, or technology to improve operations.
- Commercially minded, linking improvements to efficiency, margin, and growth.
- Excellent communicator with strong senior stakeholder influence.
- Builds effective cross-functional and global partnerships.
- Supply chain or end-to-end operations experience is a plus.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
Senior Operational Solutions Lead - EZRA employer: LHH
At EZRA, we are committed to fostering a culture of growth and inclusivity, making us an exceptional employer for those seeking meaningful work in London. Our hybrid work model allows for flexibility while our focus on coaching ensures that every team member has access to world-class development opportunities. With initiatives like Charity Days, a dedicated Wellbeing Hour, and a strong emphasis on collaboration, we create an environment where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Solutions Lead - EZRA
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like LHH.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like LHH.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Senior Operational Solutions Lead - EZRA
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to LHH.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of LHH. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at LHH
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with LHH, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at LHH, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for LHH could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at LHH as they’re likely seeking a candidate who can enhance their workplace culture.
