At a Glance
- Tasks: Provide technical support for Oracle HR and Procurement systems in a dynamic environment.
- Company: Join a dedicated team focused on digitalisation and operational excellence.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Collaborative culture with a focus on continuous improvement and data integrity.
- Why this job: Make a real impact by optimising critical systems that support essential operations.
- Qualifications: Experience with Oracle applications and strong problem-solving skills required.
The predicted salary is between 58349 - 71315 £ per year.
We are seeking an experienced Oracle Technical Support Analyst to provide technical and functional support for our Oracle HR and Procurement systems, which underpin operations within the prison environment.
This role is critical to ensuring system reliability, efficiency, and continuous improvement throughout the remaining years of the contract.
As part of the IT Systems & Digitalisation team, you will play a key role in maintaining and optimising Oracle applications, supporting digitalisation initiatives, and ensuring data readiness and compliance for reporting and operational excellence.
You will work closely with stakeholders, partners, and internal teams to deliver strong outcomes and maintain high standards.
The Oracle Technical Support Analyst provides technical and functional support for our Oracle HR and Procurement systems, which underpin operations within the prison environment.
This role is critical to ensuring system reliability, efficiency, and continuous improvement throughout the remaining years of the contract.
The post holder maintains and optimises Oracle applications, supporting digitalisation initiatives, and ensures data readiness and compliance for reporting and operational excellence.
They work closely with stakeholders, partners, and internal teams to deliver strong outcomes and maintain high standards.
- Principal Accountabilities
- Provide second-line support for the Oracle Team, managing escalated issues from module owners and managers, ensuring timely, effective resolutions.
- Support system enhancements, including the design, configuration, and delivery of Oracle changes, upgrades, and integrations, ensuring all updates are thoroughly tested and validated.
- Collaborate with internal departments and external partners to maintain high service standards and deliver efficient outcomes for Oracle incidents, service requests, and change initiatives.
- Assist in evaluating, integrating, and supporting additional IT products or extensions to meet evolving business and operational requirements.
- Maintain strong data integrity and security, ensuring all Oracle applications adhere to organisational policies, audit requirements, and data protection standards.
- Contribute to quarterly update testing cycles, including test planning, execution, issue logging, and post-release validation.
- Support user access governance, including the maintenance of Oracle licences, roles, and permissions to ensure compliance and least-privilege access.
Experience
- Demonstrated experience supporting Oracle Fusion/Cloud applications, preferably within a second line or specialist support environment.
- Hands-on experience resolving technical incidents, service requests, and change issues, including root cause analysis and collaboration with third party support teams.
- Experience with Oracle security administration, such as managing user roles, access controls, and licence assignments within a governed framework.
- Exposure to system integration workflows, including monitoring interface issues, working with APIs, and supporting downstream/upstream system dependencies.
- Background in maintaining data integrity, troubleshooting data discrepancies, and supporting audit or compliance activities
- Experience translating business requirements into practical Oracle configuration changes or technical solutions.
- Hands-on experience developing OTBI Analysis Reports and Dashboards to meet business reporting requirements, including working directly with stakeholders to translate reporting needs into effective analytics.
- Preferable experience writing and maintaining SQL-based reports, including querying Oracle databases to support ad-hoc analysis, reconciliations, and data validation.
- Awareness of IT security, data protection, and compliance standards, with the ability to apply them consistently across Oracle applications and processes.
- Competent in user access management, including maintaining roles, permissions, and licence allocations in accordance with governance controls.
- #J-18808-Ljbffr
Oracle Technical Support Analyst employer: LHH
LHH is an exceptional employer that prioritises employee development and engagement, particularly in the vibrant city of Exeter. With a strong focus on fostering a collaborative work culture, employees are encouraged to grow their skills and advance their careers while making a meaningful impact on organisational performance. The company offers competitive benefits and a supportive environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Technical Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LHH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LHH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LHH!
✨Direct Apply to LHH
Let's not forget to apply directly through the LHH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Oracle Technical Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LHH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LHH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LHH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
