At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences and drive business growth.
- Company: Dynamic company in Glasgow focused on operational excellence and customer service.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Join a fast-paced B2B environment where your leadership can shine.
- Why this job: Make a real impact by enhancing customer experience and driving continuous improvement.
- Qualifications: Proven leadership in customer service with strong coaching and analytical skills.
The predicted salary is between 54000 - 66000 £ per year.
- Customer Operations Manager
- Glasgow (City Centre)
- On-site 5 days
Lead a High-Performing Team. Deliver Exceptional Customer Experience. Drive Business Growth.
Are you an inspiring people leader with a passion for customer service, operational excellence, and team development?
We are seeking an experienced Customer Operations Manager to lead a busy and high-performing team .
This is an exciting opportunity for a motivated leader who thrives in a fast-paced B2B environment and enjoys developing people, driving performance, and delivering an outstanding customer experience.
As Operations Manager, you will lead and develop a team responsible for managing a high volume of customer enquiries, quotations, orders, and service requests.
You will play a pivotal role in creating a customer-centric culture, ensuring service excellence, and driving continuous improvement across the operation.
This role offers the chance to make a real impact by enhancing customer experience, increasing conversion rates, improving operational efficiency, and supporting the continued growth of the business.
Our ambition is to establish a service centre which our industry regards as the benchmark for responsiveness, customer service, and operational excellence, and you'll play a key role in making that vision a reality.
About You
We're looking for a confident and engaging leader who can inspire teams, influence stakeholders, and deliver results in a demanding operational environment.
You'll bring
- Proven leadership experience within a customer service, contact centre or operational environment.
- A strong track record of leading teams that manage high volumes of customer enquiries, orders, or service requests.
- Experience driving performance against KPIs, service levels, and commercial targets.
- Excellent coaching and people development skills, with a passion for helping others succeed.
- Strong stakeholder management and communication skills, with the ability to build effective relationships at all levels.
- Experience handling customer escalations and resolving complex issues professionally and effectively.
- A customer-first mindset with experience operating within a B2B environment.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
- Commercial awareness and a focus on improving conversion, customer retention, and revenue performance.
- Experience leading change, improving processes, and driving operational efficiencies.
- The ability to remain calm, organised, and decisive in a fast-paced environment.
- A proactive, resilient, and solutions-focused approach.
If you're an ambitious customer operations leader who is passionate about people, performance, and delivering exceptional customer outcomes, we'd love to hear from you.
Customer Operations Manager in Milton employer: LHH
LHH is an exceptional employer that prioritises employee development and engagement, particularly in the vibrant city of Exeter. With a strong focus on fostering a collaborative work culture, employees are encouraged to grow their skills and advance their careers while making a meaningful impact on organisational performance. The company offers competitive benefits and a supportive environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LHH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LHH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Manager in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LHH:Your cover letter is your chance to shine! Tell us why you want to work at LHH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LHH!
How to prepare for a job interview at LHH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
