At a Glance
- Tasks: Build strategic relationships with clients and drive revenue growth through coaching solutions.
- Company: EZRA, a dynamic coaching company focused on personal and professional growth.
- Benefits: World-class coaching, charity days, learning budget, and a weekly wellbeing hour.
- Other info: Inclusive, collaborative, and dog-friendly workplace with excellent career development opportunities.
- Why this job: Make a real impact by helping organisations thrive through effective coaching.
- Qualifications: 2+ years in sales or customer success with strong relationship management skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid - 3 days in Office)
Who we are
We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role
We’re looking for a strategic and driven Mid-Market Account Manager to join our team. In this role, you’ll build strong, strategic relationships with customers to unlock value and drive incremental revenue for EZRA. Reporting to the Team Lead of Mid-Market Growth, you’ll play a key role in helping clients scale coaching across their organizations and maximize the impact of our products. You’ll collaborate closely with colleagues across EZRA to deliver exceptional experiences and outcomes for our clients.
What You’ll Do
- Manage a global portfolio of mid-market accounts, leading all sales efforts from initial qualification through to contracting.
- Identify key personas within target accounts and craft tailored messaging that resonates.
- Connect EZRA’s solutions to client goals, clearly articulating value and differentiating us from competitors.
- Set account strategies, map contacts, and develop a deep understanding of client objectives.
- Achieve and exceed sales OKRs and quotas while driving growth opportunities.
- Oversee renewals and partner on expansion sales by delivering an outstanding customer experience.
- Maintain accurate pipeline management and forecasting in Salesforce.
- Project manage onboarding from contract close to launch, collaborating with internal teams and advising on best practices for adoption.
- Serve as the primary point of contact for client partners, including regular touchpoints and quarterly/annual reviews.
About You
- 2+ years of experience in enterprise sales or customer success, managing complex client relationships.
- Proven track record of exceeding sales targets.
- Skilled in prospecting, responding to inbound requests, and delivering demos.
- Experience in HR consulting, leadership development, or L&D is highly desirable.
- Strong networking and communication skills, with the ability to engage senior stakeholders.
- Creative in identifying target personas and crafting personalized outreach.
- Comfortable being “in the market” with clients and driving engagement.
- Tech‑savvy with CRM experience (Salesforce preferred).
Life at EZRA
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Mid-Market Account Manager- EZRA employer: LHH
At EZRA, we are committed to fostering a supportive and inclusive work environment where every team member can thrive. With a focus on personal and professional growth, we offer unique benefits such as your own world-class coach, charity days, and a dedicated Wellbeing Hour, all within a collaborative and dog-friendly office in London. Join us to make a meaningful impact while enjoying a culture that values diversity and encourages you to be your best self.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Market Account Manager- EZRA
✨Tip Number 1
Get to know the company inside out! Research EZRA's coaching philosophy and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for role-play scenarios! As a Mid-Market Account Manager, you'll need to demonstrate your sales skills. Practice pitching EZRA’s solutions and handling objections with a friend or mentor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the EZRA team.
We think you need these skills to ace Mid-Market Account Manager- EZRA
Some tips for your application 🫡
Show Your Passion for Coaching:When you're writing your application, let your enthusiasm for coaching shine through! We want to see how you believe in the power of coaching to transform lives and workplaces. Share any personal experiences or insights that highlight your commitment to this mission.
Tailor Your Messaging:Just like you'll be crafting tailored messaging for clients, do the same for us! Make sure your application speaks directly to the role of Mid-Market Account Manager. Highlight your relevant experience and skills that align with what we're looking for, especially in managing client relationships and driving sales.
Be Data-Driven:We love numbers! When discussing your past achievements, include specific metrics that showcase your success in exceeding sales targets or managing accounts. This will help us see the impact you've made in previous roles and how you can bring that to EZRA.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at LHH
✨Know Your Stuff
Before the interview, dive deep into EZRA's mission and values. Understand how coaching impacts productivity and inclusivity in the workplace. This will help you connect your experience with their goals and show that you're genuinely interested in what they do.
✨Tailor Your Approach
Prepare to discuss how you've successfully managed client relationships in the past. Think of specific examples where you exceeded sales targets or crafted tailored messaging for different personas. This will demonstrate your strategic thinking and ability to connect with clients.
✨Showcase Your Tech Savvy
Since the role involves using Salesforce, be ready to talk about your experience with CRM systems. Share how you've used technology to manage pipelines and forecast sales effectively. This will highlight your ability to adapt and thrive in a tech-driven environment.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, client engagement strategies, and how success is measured at EZRA. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
