At a Glance
- Tasks: Lead global coaching services, develop strategies, and manage a diverse coach community.
- Company: EZRA, a mission-driven company making coaching accessible for everyone.
- Benefits: World-class coaching, charity days, learning budget, and wellbeing hour.
- Other info: Inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by transforming lives through professional coaching.
- Qualifications: 10-15 years in leadership roles, experience with distributed teams, and strong operational skills.
The predicted salary is between 113400 - 138600 £ per year.
Location: London, New York or Toronto – Hybrid, 3 days per week
Who we are: We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role: At EZRA, we’re on a mission to make professional coaching accessible at scale – and our coaches sit at the heart of everything we do. As SVP, Coaching Services, you’ll be accountable for the global strategy, performance and leadership of our Coaching Services function, bringing coach network management, coach operations and professional development together under one global leader. Leading a large, geographically distributed coach community and the teams that recruit, onboard, engage and develop it, you’ll ensure EZRA has the right coaches, in the right markets, with the right capabilities to deliver outstanding customer programmes at scale.
What You'll Do:
- Set the global direction and priorities for Coaching Services, translating EZRA’s business goals into clear plans, targets and decisions.
- Lead and develop the Coaching Services leadership team, creating clear accountability, strong collaboration and consistent standards across regions.
- Design the size, shape, location and capabilities of the global coach network to meet current demand and future growth, including assessing and recommending competitive global coach rates.
- Build a strong, connected coach community through clear communication, meaningful engagement, professional support and opportunities to contribute to EZRA’s growth.
- Set and maintain coaching quality standards, performance frameworks and governance, overseeing coach assessment, development, mentoring and supervision.
- Partner with Product, Sales and Delivery leaders, and represent Coaching Services with strategic customers – supporting major sales opportunities, RFPs, complex programmes and critical escalations.
About you:
- 10–15 years’ experience, including significant senior leadership in coaching, learning, talent, professional services or technology-enabled services.
- Experience leading geographically distributed teams or communities and building strong leadership teams.
- A strong track record in global operations, workforce planning and scalable service delivery.
- Experience establishing quality standards and building engagement across a distributed freelancer network.
- Strong commercial judgement and credibility with senior customers and complex sales opportunities.
- The ability to lead effectively in a fast-moving, evolving organisation, with flexibility to travel approximately 25% of the time (around one trip a month).
- A coaching qualification or ICF credential is advantageous but not essential – a strong understanding of coaching quality and impact is a must.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
SVP, Coaching Services in London employer: LHH
LHH is an exceptional employer that prioritises employee development and engagement, particularly in the vibrant city of Exeter. With a strong focus on fostering a collaborative work culture, employees are encouraged to grow their skills and advance their careers while making a meaningful impact on organisational performance. The company offers competitive benefits and a supportive environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land SVP, Coaching Services in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like LHH.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like LHH.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace SVP, Coaching Services in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to LHH.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of LHH. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at LHH
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with LHH, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at LHH, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for LHH could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at LHH as they’re likely seeking a candidate who can enhance their workplace culture.
