At a Glance
- Tasks: Support private sector clients through career transitions and build long-term partnerships.
- Company: Join LHH, a high-performing team focused on growth and collaboration.
- Benefits: Private medical insurance, 25 days holiday, and career support for family and friends.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping organisations navigate workforce changes.
- Qualifications: Confident self-starter with strong relationship-building skills.
The predicted salary is between 40000 - 50000 € per year.
Join a high-performing, collaborative team at LHH, where passion and purpose meet performance. As we enter an exciting new phase of growth, we’re looking for a dedicated Account Manager to support a UK-based Specialist Markets (private sector) client portfolio. This client-facing role sits within our Career Transition & Mobility vertical and forms part of our UK Sales team, working in close partnership with the Business Development Team.
You will act as a trusted advisor to HR and senior stakeholders, helping private sector organisations support their employees through career transitions, workforce change and mobility, while building long-term, value-led partnerships. This role will support a diverse portfolio of clients, including:
- Retail
- Professional, Scientific & Technical Services
- Tech/Media
- Manufacturing
In this role you can expect to focus on nurturing and expanding existing client relationships. You'll oversee contractual relationships, drive revenue growth, and ensure an outstanding client experience. The Business Development team will focus on generating new opportunities, while you'll ensure client satisfaction, expansion opportunities and long‑term retention. You’ll be expected to spend at least one day per week in our office to collaborate in person with your team and contribute to our vibrant work culture. In addition, regular face‑to‑face client meetings are a key part of the role – building strong relationships through genuine engagement and visibility.
Key Responsibilities
- Deliver a world‑class client experience across a portfolio of private sector organisations, focused on retention, quality, and operational excellence.
- Work closely with the Business Development Team to shape the strategic direction of each account, ensuring contract renewal and margin protection.
- Use CRM and sales technology effectively, ideally Salesforce, to manage opportunities and pipelines, maintain accurate forecasting, and support data‑led decision making and productivity.
- Proactively manage client contracts, including timely reviews, renewals, variations and extensions, while identifying opportunities to expand services in line with client needs.
- Develop a deep understanding of each client’s organisational context, procurement regulations, funding environment and workforce challenges, providing insight and feedback to enhance service engagement and impact.
- Act as the primary point of contact for clients and internal stakeholders, coordinating operational support and ensuring a seamless client experience.
- Build and maintain credible, trusted relationships with HR leaders, procurement teams and senior stakeholders, as well as internal delivery, operations and sales colleagues.
- Support account growth and retention by identifying ways to expand our share of wallet and market presence.
- Maintain accurate records in Salesforce, including client meetings, contracts, and contact details.
- Collaborate cross‑functionally with colleagues across LHH Career Transition & Mobility, LHH Recruitment Solutions and Penna, as well as our opportunity management and sales operations teams, to ensure successful client onboarding, programme rollout and ongoing delivery – fully aligned to agreed outcomes, service standards and broader client objectives.
Success Will Be Measured By
- Performance against individual revenue, retention and account growth targets.
- Successful contract renewals, extensions and service expansion within client accounts.
- Timely and accurate implementation of services.
- Client satisfaction and advocacy, measured through regular reviews, feedback and long‑term partnership longevity.
All About You
- A confident self‑starter who can work autonomously while collaborating effectively within a high‑performing team.
- An empathetic and resilient professional who can support HR teams through sensitive and high‑impact transitions.
- A commitment to in‑person collaboration, with regular office presence and a willingness to meet clients face‑to‑face to build trusted, lasting relationships.
Our benefits include:
- Private medical insurance (PMI).
- Career support for family and friends.
- 25 working days paid holiday with the opportunity to buy extra days off each year.
- So much more!
Contract Type: Full-time. Must have the right to work in the UK. LHH is an Equal Opportunity Employer/Veterans/Disabled.
Account Manager, Specialist Markets – LHH CTM (Fix-term until October 2026) in London employer: LHH
At LHH, we pride ourselves on fostering a high-performing and collaborative work environment where passion meets purpose. As an Account Manager in our Specialist Markets team, you will enjoy a vibrant culture that prioritises employee growth and well-being, alongside competitive benefits such as private medical insurance and generous holiday allowances. With opportunities for meaningful client engagement and professional development, LHH is an exceptional employer for those looking to make a significant impact in the career transition and mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Specialist Markets – LHH CTM (Fix-term until October 2026) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the role. Think about specific examples that showcase your skills and achievements, especially those that demonstrate your ability to build client relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Account Manager, Specialist Markets – LHH CTM (Fix-term until October 2026) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in client management and any relevant achievements that showcase your ability to build long-term relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality shine through – we want to see the real you!
Showcase Your Collaborative Spirit:Since this role involves working closely with various teams, emphasise your teamwork skills. Share examples of how you've successfully collaborated with others to achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with LHH!
How to prepare for a job interview at LHH
✨Know Your Clients
Before the interview, research the types of private sector organisations LHH works with. Understand their challenges and how the role of an Account Manager can help them navigate transitions. This will show your potential employer that you're genuinely interested in their clients and ready to provide tailored solutions.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve acted as a trusted advisor and the impact it had on client satisfaction and retention. This is crucial for the role, so make sure to emphasise your interpersonal skills.
✨Familiarise Yourself with CRM Tools
Since the job mentions using Salesforce, brush up on your knowledge of CRM systems. Be ready to discuss how you've used similar tools in the past to manage client relationships and drive revenue growth. This will demonstrate your readiness to hit the ground running.
✨Emphasise Collaboration
LHH values teamwork, so be prepared to talk about how you work collaboratively with others. Share specific instances where you’ve partnered with sales or business development teams to achieve common goals. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
