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- Tasks: Support candidates with exceptional customer service and administrative tasks in a fully remote role.
- Company: Join LHH, a global leader in career transition and mobility.
- Benefits: Enjoy private medical insurance, 25 days holiday, and growth opportunities.
- Other info: Flexible work environment with a focus on learning and innovation.
- Why this job: Be the face of LHH and make a real difference in candidates' careers.
- Qualifications: Customer service skills, team player, and experience with Microsoft Office and CRMs.
The predicted salary is between 30000 - 40000 £ per year.
The Candidate Experience Executive will support LHH’s candidates. You will be “the face” of the company as the customer service representative. The role will provide essential troubleshooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues. We are hiring due to a maternity leave cover for 9 months until September 2026.
Reporting Relationships: Operations Business Partner, UK&I
Location: Fully remote, assigned to London office
Residence in UK required
Must have valid work permit for UK – this role does not support visa sponsorship
Language: Fluency in English
In this role you can expect to:
- Customer Service: Provide a high-level customer service via phone, email and in-person; prioritise and respond to service issues (48 hr SLA). Assist candidates with LHH Career Resource Network issues and liaise with IT department. Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA). Proactively connect with dormant candidates and direct them to use their programme.
- Candidate Activity Research and Reporting: Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts. Partner with CT Consultants to achieve 35% evaluation returned KPI. Outreaching to candidates who have yet to provide feedback to LHH.
- Administrative Support: Support delivery operations team with ad-hoc administrative support. Provide coverage for peers when necessary. Support management of the Learning Centre, arranging local sessions and events and updating the system when required. Scheduling (Executive) candidates to consultants and supporting queries (24 hr SLA). Monitor centralised inbox responding to candidate queries (24 hr SLA). Phone calls to candidates.
All About You: Customer service oriented, sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders. Team player willing to do any task or go the extra mile to help; can prioritise and organise tasks with the ability to handle numerous tasks simultaneously. Experienced in Microsoft Office, web-based applications and CRMs. Highly productive self-starter, with the ability to work with all levels within an organisation and remain agile with changing processes and priorities; can create order out of ambiguous work.
What we offer:
- Growth opportunities within a human resources global leader
- We prioritise learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
Our benefits include:
- Private medical insurance (PMI)
- Career support for family and friends
- 25 working days paid holiday with the opportunity to buy extra days off each year
- So much more!
Contract: Permanent
Contract Type: Full-time
Must have the right to work in the UK.
About LHH: LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH makes talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. LHH is an Equal Opportunity Employer/Veterans/Disabled.
Candidate Experience Executive, LHH Career Transition & Mobility (fix-term until Sept 2026) in England employer: LHH
Contact Detail:
LHH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Candidate Experience Executive, LHH Career Transition & Mobility (fix-term until Sept 2026) in England
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at LHH through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s the big game! Research LHH’s values and recent projects. Show us how your skills align with their mission and how you can enhance the candidate experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common customer service scenarios and how you’d handle them. This will help you feel more confident when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Candidate Experience Executive, LHH Career Transition & Mobility (fix-term until Sept 2026) in England
Some tips for your application 🫡
Show Your Customer Service Skills: Since you'll be the face of LHH, make sure to highlight your customer service experience in your application. Share specific examples of how you've helped others and resolved issues, as this will resonate with us.
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to show that you understand what we're looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LHH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Candidate Experience Executive role. Familiarise yourself with the key responsibilities like customer service, administrative support, and candidate outreach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about supporting candidates, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone through a tough time. This will demonstrate your ability to handle candidate complaints and maintain a calm demeanour under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice answering questions like, 'How would you handle a frustrated candidate?' or 'What steps would you take to ensure timely responses to queries?' This will help you articulate your thought process during the interview.
✨Research LHH and Its Values
Take some time to research LHH and understand its mission and values. Knowing about their approach to talent management and commitment to diversity and inclusion can give you an edge. You can weave this knowledge into your answers, showing that you align with their culture and are excited about contributing to their goals.