At a Glance
- Tasks: Provide practical advice and support to households facing fuel poverty.
- Company: Community-focused organisation dedicated to improving lives.
- Benefits: Competitive salary, remote work, and full training provided.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills; experience in customer support is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed-term contract to March 2027 (8 months)
Home-based – North West England
Salary: £24,479
LHH is supporting a community-focused organisation that supports individuals facing financial and social challenges to improve their circumstances as they recruit Customer Support Advisors. We are looking for compassionate and motivated individuals to join a busy Home Energy Advice team supporting households experiencing fuel poverty and financial hardship during the winter period.
As a Customer Support Advisor, you will provide practical advice and tailored support to customers struggling with energy costs, helping them reduce bills, improve energy efficiency and access available financial support. This is a rewarding, fast-paced role involving remote support with occasional face-to-face engagement where appropriate.
You will manage a varied caseload, build trusted relationships with customers and work closely with colleagues and partner organisations to deliver effective support. We are looking for people with strong communication and problem-solving skills who are passionate about helping others.
Experience in advice, customer support, mentoring or case management is beneficial but not essential, as full training will be provided. This is an excellent opportunity to gain valuable experience within a purpose-driven organisation while making a real difference to people’s lives.
To apply, please send a tailored CV and covering letter by midnight on Sunday 31 May.
Customer Support Advisor employer: LHH
LHH is an exceptional employer that prioritises community impact and employee well-being, offering a supportive work culture where compassion and motivation are valued. As a Customer Support Advisor, you will enjoy the flexibility of home-based work in North West England, alongside opportunities for personal growth and development within a purpose-driven organisation dedicated to making a meaningful difference in the lives of those facing financial challenges. With comprehensive training provided, you will be equipped to thrive in this rewarding role while contributing to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on the organisation's values and the community they serve. This will help you connect your passion for helping others with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers, make sure you can clearly explain how you would approach helping someone in need. Role-play scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved issues for others. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit your tailored CV and covering letter via our site. It shows you're serious about joining our team!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight any relevant experience in customer support or advice, even if it’s informal, to show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping others and how your values align with our mission. Keep it personal and engaging – we want to get to know the real you!
Showcase Your Communication Skills:As a Customer Support Advisor, strong communication is key. In both your CV and cover letter, demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've helped others through your communication!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LHH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with the challenges faced by households experiencing fuel poverty and think about how you can provide practical advice. This will show your genuine interest in the position and the organisation's mission.
✨Show Your Compassion
Since this role is all about helping others, be prepared to share examples of how you've supported people in the past. Whether it's through customer service or personal experiences, demonstrating your compassion and motivation will resonate well with the interviewers.
✨Practice Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Think of scenarios where you've had to resolve issues for customers or clients. Practising these responses will help you articulate your thought process clearly during the interview.
✨Tailor Your Application
When sending your CV and covering letter, make sure they are tailored specifically for this role. Highlight any relevant experience, even if it’s not directly related, and connect it back to the skills needed for the Customer Support Advisor position. This shows that you’re serious about the opportunity.
