At a Glance
- Tasks: Support candidates with exceptional customer service and administrative tasks in a fully remote role.
- Company: Join LHH, a global leader in career transition and mobility.
- Benefits: Enjoy private medical insurance, 25 days holiday, and growth opportunities.
- Other info: Flexible work environment with a focus on learning and innovation.
- Why this job: Be the face of LHH and make a real difference in candidates' careers.
- Qualifications: Customer service skills, Microsoft Office experience, and a team player attitude.
The predicted salary is between 28800 - 43200 £ per year.
The Candidate Experience Executive will support LHH’s candidates. You will be “the face” of the company as the customer service representative. The role will provide essential troubleshooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues. We are hiring due to a maternity leave cover for 9 months until September 2026.
Reporting Relationships: Operations Business Partner, UK&I
Location: Fully remote, assigned to London office
Residence in UK required
Must have valid work permit for UK – this role does not support visa sponsorship
Language: Fluency in English
In this role you can expect to:
- Customer Service: Provide a high-level customer service via phone, email and in-person; prioritise and respond to service issues (48 hr SLA). Assist candidates with LHH Career Resource Network issues and liaise with IT department. Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA). Proactively connect with dormant candidates and direct them to use their programme.
- Candidate Activity Research and Reporting: Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts. Partner with CT Consultants to achieve 35% evaluation returned KPI. Outreaching to candidates who have yet to provide feedback to LHH.
- Administrative Support: Support delivery operations team with ad-hoc administrative support. Provide coverage for peers when necessary. Support management of the Learning Centre, arranging local sessions and events and updating the system when required. Scheduling (Executive) candidates to consultants and supporting queries (24 hr SLA). Monitor centralised inbox responding to candidate queries (24 hr SLA). Phone calls to candidates.
All About You: Customer service oriented, sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders. Team player willing to do any task or go the extra mile to help; can prioritise and organise tasks with the ability to handle numerous tasks simultaneously. Experienced in Microsoft Office, web-based applications and CRMs. Highly productive self-starter, with the ability to work with all levels within an organisation and remain agile with changing processes and priorities; can create order out of ambiguous work.
What we offer:
- Growth opportunities within a human resources global leader
- We prioritise learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
Our benefits include:
- Private medical insurance (PMI)
- Career support for family and friends
- 25 working days paid holiday with the opportunity to buy extra days off each year
- So much more!
Contract: Permanent
Contract Type: Full-time
Must have the right to work in the UK.
About LHH: LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH makes talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. LHH is an Equal Opportunity Employer/Veterans/Disabled.
Candidate Experience Executive, LHH Career Transition & Mobility (fix-term until Sept 2026) employer: LHH
LHH is an exceptional employer that prioritises employee growth and development within a supportive and innovative work culture. As a fully remote role based in the UK, the Candidate Experience Executive position offers flexible working arrangements, comprehensive benefits including private medical insurance and generous holiday allowances, and the opportunity to contribute to meaningful career transitions for candidates. Join us to be part of a global leader in human resources, where your contributions will make a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Candidate Experience Executive, LHH Career Transition & Mobility (fix-term until Sept 2026)
✨Tip Number 1
Get to know the company inside out! Research LHH and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of LHH, it's crucial to demonstrate your ability to handle queries and complaints with ease. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the LHH team. Don’t miss out on this opportunity!
We think you need these skills to ace Candidate Experience Executive, LHH Career Transition & Mobility (fix-term until Sept 2026)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Candidate Experience Executive role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about connecting with candidates, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries or complaints.
Be Proactive:We love candidates who take initiative! If you have ideas on how to improve candidate experiences or streamline processes, share them in your application. This shows us you're not just looking for a job, but you're genuinely interested in making a difference.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at LHH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Candidate Experience Executive role. Familiarise yourself with the key responsibilities like customer service, administrative support, and candidate outreach. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about being the face of the company, prepare examples that highlight your customer service experience. Think of specific situations where you resolved issues or went the extra mile to help someone. This will demonstrate your ability to handle candidate queries effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle real-life scenarios, such as managing candidate complaints or prioritising tasks under pressure. Practise your responses to these types of questions so you can showcase your problem-solving skills and calm demeanour.
✨Research LHH and Its Values
Take some time to learn about LHH’s mission and values. Understanding their approach to career transition and mobility will allow you to connect your answers to their goals. It shows genuine interest and helps you stand out as a candidate who aligns with their culture.
