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- Tasks: Support private sector clients through career transitions and build long-term partnerships.
- Company: Join LHH, a high-performing team focused on growth and collaboration.
- Benefits: Flexible working, private medical insurance, pension plan, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping organisations navigate workforce changes and support their employees.
- Qualifications: Strong communication skills and a passion for client relationships.
The predicted salary is between 40000 - 50000 £ per year.
Join a high-performing, collaborative team at LHH, where passion and purpose meet performance. As we enter an exciting new phase of growth, we’re looking for a dedicated Account Manager to support a UK-based Specialist Markets (private sector) client portfolio. This client-facing role sits within our Career Transition & Mobility vertical and forms part of our UK Sales team, working in close partnership with the Business Development Team. You will act as a trusted advisor to HR and senior stakeholders, helping private sector organisations support their employees through career transitions, workforce change and mobility, while building long-term, value-led partnerships.
This role will support a diverse portfolio of clients, including:
- Financial Services
- Retail
- Professional, Scientific & Technical Services
As an Account Manager, your focus will be on nurturing and expanding existing client relationships. The Business Development team will focus on generating new opportunities, while you'll ensure client satisfaction, expansion opportunities and long-term retention.
You’ll be expected to spend at least one day per week in our office to collaborate in person with your team and contribute to our vibrant work culture. In addition, regular face-to-face client meetings are a key part of the role - building strong relationships through genuine engagement and visibility.
Key Responsibilities:
- Deliver a world-class client experience across a portfolio of private sector organisations, focused on retention, quality, and operational excellence.
- Work closely with the Business Development Team to shape the strategic direction of each account, ensuring contract renewal and margin protection.
- Use CRM and sales technology effectively, ideally Salesforce, to manage opportunities and pipelines, maintain accurate forecasting, and support data-led decision making and productivity.
- Proactively manage client contracts, including timely reviews, renewals, variations and extensions, while identifying opportunities to expand services in line with client needs.
- Develop a deep understanding of each client’s organisational context, procurement regulations, funding environment and workforce challenges, providing insight and feedback to enhance service engagement and impact.
- Act as the primary point of contact for clients and internal stakeholders, coordinating operational support and ensuring a seamless client experience.
- Build and maintain credible, trusted relationships with HR leaders, procurement teams and senior stakeholders, as well as internal delivery, operations and sales colleagues.
- Support account growth and retention by identifying ways to expand our share of wallet and market presence.
- Maintain accurate records in Salesforce, including client meetings, contracts, and contact details.
- Collaborate cross-functionally with colleagues across LHH Career Transition & Mobility, LHH Recruitment Solutions and Penna, as well as our opportunity management and sales operations teams, to ensure successful client onboarding, programme rollout and ongoing delivery - fully aligned to agreed outcomes, service standards and broader client objectives.
Performance Indicators:
- Performance against individual revenue, retention and account growth targets.
- Successful contract renewals, extensions and service expansion within client accounts.
- Timely and accurate implementation of services.
- Client satisfaction and advocacy, measured through regular reviews, feedback and long-term partnership longevity.
Qualifications:
- Strong commercial awareness.
- An empathetic and resilient professional who can support HR teams through sensitive and high-impact transitions.
- A commitment to in-person collaboration, with regular office presence and a willingness to meet clients face-to-face to build trusted, lasting relationships.
Flexible working model.
Benefits include: Private medical insurance (PMI), Group personal pension plan, Career support for family and friends, 25 working days paid holiday with the opportunity to buy extra days off each year.
Contract: Fixed-term Contract until October 2026. Contract Type: Full-time.
Specialist Markets Account Manager UK&I - LHH Career Transition & Mobility (Fix-term until October 2026) in Birmingham employer: LHH
Contact Detail:
LHH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Markets Account Manager UK&I - LHH Career Transition & Mobility (Fix-term until October 2026) in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Be proactive in your job search. Instead of waiting for job postings, reach out directly to companies you admire, like LHH. Express your interest in their work and ask if they have any upcoming opportunities. You’d be surprised how often this approach pays off!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you articulate why you’re a great fit for the role and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you top of mind as they make their decision. Plus, it’s a great opportunity to reiterate why you’re the perfect match!
We think you need these skills to ace Specialist Markets Account Manager UK&I - LHH Career Transition & Mobility (Fix-term until October 2026) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client management and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your People Skills: Since this role is all about building relationships, don’t forget to emphasise your interpersonal skills. Share examples of how you've successfully engaged with clients or stakeholders in the past. We love a good story that shows your ability to connect!
Be Data-Driven: Mention any experience you have with CRM systems, especially Salesforce. We’re keen on candidates who can manage data effectively and use it to drive decisions. Show us how you’ve used data to enhance client relationships or improve service delivery.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our vibrant culture and values!
How to prepare for a job interview at LHH
✨Know Your Clients
Before the interview, research the types of clients LHH works with, especially in the financial services and retail sectors. Understanding their unique challenges will help you demonstrate how you can provide tailored solutions and build long-term relationships.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully nurtured client relationships. Highlight how you’ve acted as a trusted advisor and the impact it had on client satisfaction and retention. This will show that you’re ready to take on the role of Account Manager.
✨Familiarise Yourself with CRM Tools
Since the role involves using Salesforce for managing opportunities and pipelines, brush up on your knowledge of CRM systems. Be ready to discuss how you’ve used similar tools in the past to drive productivity and make data-led decisions.
✨Emphasise Collaboration
LHH values teamwork, so be prepared to talk about how you’ve collaborated with cross-functional teams in previous roles. Share specific instances where your collaboration led to successful outcomes, as this will align with their vibrant work culture.