At a Glance
- Tasks: Provide practical advice and support to customers facing energy costs challenges.
- Company: Community-focused organisation dedicated to improving lives.
- Benefits: Competitive salary, remote work, and full training provided.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills; experience in customer support is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed-term contract to March 2027 (8 months)
Home-based – North West England
Salary: £24,479
LHH is supporting a community-focused organisation that supports individuals facing financial and social challenges to improve their circumstances as they recruit Customer Support Advisors.
We are looking for compassionate and motivated individuals to join a busy Home Energy Advice team supporting households experiencing fuel poverty and financial hardship during the winter period.
As a Customer Support Advisor, you will provide practical advice and tailored support to customers struggling with energy costs, helping them reduce bills, improve energy efficiency and access available financial support. This is a rewarding, fast-paced role involving remote support with occasional face-to-face engagement where appropriate.
You will manage a varied caseload, build trusted relationships with customers and work closely with colleagues and partner organisations to deliver effective support.
We are looking for people with strong communication and problem-solving skills who are passionate about helping others. Experience in advice, customer support, mentoring or case management is beneficial but not essential, as full training will be provided.
This is an excellent opportunity to gain valuable experience within a purpose-driven organisation while making a real difference to people’s lives.
To apply, please send a tailored CV and covering letter by midnight on Sunday 31 May.
Customer Support Advisor in Birkenhead employer: LHH
Join a community-focused organisation that prioritises compassion and support, making it an excellent employer for those passionate about helping others. With a strong emphasis on employee growth and development, you will receive comprehensive training and the opportunity to make a meaningful impact in the lives of individuals facing financial challenges. Enjoy a flexible home-based role in North West England, where your contributions are valued and recognised within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Birkenhead
✨Tip Number 1
Get to know the company! Research their mission and values, especially how they support individuals facing financial challenges. This will help you connect your passion for helping others with their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your problem-solving approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Tailor your CV and cover letter to highlight your relevant skills and experiences that align with the job description.
We think you need these skills to ace Customer Support Advisor in Birkenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences that align with the Customer Support Advisor role. We want to see how your background can help us support those facing financial challenges.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for helping others and explain why you’re excited about joining our Home Energy Advice team. Let us know how you can make a difference!
Showcase Your Communication Skills:As a Customer Support Advisor, strong communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively. We love a good communicator!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LHH
✨Know the Organisation
Before your interview, take some time to research the community-focused organisation. Understand their mission and values, especially how they support individuals facing financial and social challenges. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Compassion
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've helped others, particularly in challenging situations. Highlight your ability to listen and provide tailored support, as this will resonate well with the interviewers looking for compassionate candidates.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully resolved issues or provided practical advice. Be ready to discuss how you approached these situations, what solutions you implemented, and the outcomes. This will showcase your problem-solving abilities, which are crucial for this role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the team. Ask about the types of cases you'll handle or how the team collaborates with partner organisations. This not only shows your interest but also helps you gauge if the role is the right fit for you.
