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- Tasks: Lead the development and delivery of high-quality bus services in Glasgow.
- Company: Join Strathclyde Partnership for Transport, Scotland's largest regional transport partnership.
- Benefits: Enjoy a competitive salary and the chance to influence public transport in your community.
- Why this job: Shape sustainable transport solutions and enhance passenger experiences across the west of Scotland.
- Qualifications: Strong leadership skills and experience in customer-focused service management are essential.
- Other info: Apply by 17 August 2025 with a tailored CV and covering letter.
The predicted salary is between 63000 - 82000 £ per year.
Head of Service Delivery (24 month FTC)
Strathclyde Partnership for Transport
Location – Glasgow
Salary – £63,281 – £81,615
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services, including subsidised bus routes, school transport, bus infrastructure, operating bus stations and managing large transport infrastructure projects.
The Head of Service Delivery is a lead role for the organisation, reporting directly to the Chief Executive you will work collaboratively with external stakeholders including Scottish Government, Transport Scotland, local bus operators, passenger groups and local authority representatives. Utilising data and analysis as appropriate, you will engage with a wide range of colleagues to improve and deliver bus services and supporting infrastructure to the highest quality standards. You will strive to ensure robust supported bus network design and delivery, that meets the needs of the travelling public in the west of Scotland.
We have a fantastic opportunity to influence and improve bus service delivery, through developing efficient, attractive, sustainable and high-quality supported bus routes, focused on supporting passenger needs both now and in the future.
We’re looking for a highly motivated individual with excellent organisational skills and the ability to lead teams through change. Someone who can lead people, work with key stakeholders, influence partners and who has an eye for detail to ensure all contracts, expectations and agreements are delivered. Demonstrable success in managing services which focus on customer care and satisfaction would be beneficial as would the ability to understand how people, culture, and processes come together for success.
This exciting role offers an opportunity to shape bus service delivery across the west of Scotland over coming years. Your background is less important than the skills, mindset and experience you will bring of delivering ‘best in class’ customer focused services.
To apply, please submit a tailored CV and a covering letter (no longer than two pages), outlining your relevant skills and experience for the role, by midnight on Sunday 17 August 2025.
For a confidential, informal discussion about the role or to request a Candidate Information Pack please contact Fizza Islam, LHH Glasgow office.
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Head of Service Development employer: LHH Recruitment Solutions
Contact Detail:
LHH Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Development
✨Tip Number 1
Network with professionals in the transport sector, especially those involved with public transport services in Scotland. Attend industry events or webinars to connect with key stakeholders and gain insights into current challenges and opportunities in service delivery.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in public transport. Understanding how data analytics can improve service delivery will be crucial, so consider engaging with resources or courses that focus on data-driven decision-making in transport.
✨Tip Number 3
Prepare for potential interviews by developing a clear understanding of SPT's current projects and initiatives. Being able to discuss how your skills and experience align with their goals will demonstrate your genuine interest in the role.
✨Tip Number 4
Showcase your leadership abilities by gathering examples from your past experiences where you successfully led teams through change. Be ready to discuss how you managed stakeholder relationships and improved customer satisfaction in previous roles.
We think you need these skills to ace Head of Service Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that align with the Head of Service Development role. Focus on your leadership abilities, experience in managing services, and any previous work with stakeholders in the transport sector.
Craft a Compelling Cover Letter: Your cover letter should be no longer than two pages and should clearly outline how your background and skills make you a suitable candidate for this position. Emphasise your customer care experience and your ability to lead teams through change.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your capability in improving service delivery and working collaboratively with various stakeholders. Use metrics where possible to quantify your success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at LHH Recruitment Solutions
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the job description and the key responsibilities of the Head of Service Delivery. Familiarise yourself with SPT's operations, especially their bus services and infrastructure projects, so you can discuss how your skills align with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead teams through change and manage services focused on customer care. Highlight any past experiences where you successfully influenced stakeholders or improved service delivery.
✨Engage with Data and Analysis
Since the role involves utilising data to improve services, be ready to discuss your experience with data analysis. Bring examples of how you've used data to make informed decisions or enhance service quality in previous roles.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare insightful questions about SPT's future plans, challenges they face in service delivery, or how they measure success in their projects. This shows your genuine interest in the role and the organisation.
