At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences and drive business growth.
- Company: Dynamic company in Glasgow focused on operational excellence and customer service.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Join a fast-paced B2B environment with excellent career growth potential.
- Why this job: Make a real impact by enhancing customer experience and driving continuous improvement.
- Qualifications: Proven leadership in customer service with strong coaching and analytical skills.
The predicted salary is between 54000 - 66000 £ per year.
Customer Operations Manager Glasgow (City Centre) On-site 5 days £c60K.
Lead a High-Performing Team.
Deliver Exceptional Customer Experience.
Drive Business Growth.
Are you an inspiring people leader with a passion for customer service, operational excellence, and team development?
We are seeking an experienced Customer Operations Manager to lead a busy and high-performing team .
This is an exciting opportunity for a motivated leader who thrives in a fast-paced B2B environment and enjoys developing people, driving performance, and delivering an outstanding customer experience.
As Operations Manager, you will lead and develop a team responsible for managing a high volume of customer enquiries, quotations, orders, and service requests.
You will play a pivotal role in creating a customer-centric culture, ensuring service excellence, and driving continuous improvement across the operation.
This role offers the chance to make a real impact by enhancing customer experience, increasing conversion rates, improving operational efficiency, and supporting the continued growth of the business.
Our ambition is to establish a service centre which our industry regards as the benchmark for responsiveness, customer service, and operational excellence, and you'll play a key role in making that vision a reality.
About You We're looking for a confident and engaging leader who can inspire teams, influence stakeholders, and deliver results in a demanding operational environment.
You'll bring: Proven leadership experience within a customer service, contact centre or operational environment.
A strong track record of leading teams that manage high volumes of customer enquiries, orders, or service requests.
Experience driving performance against KPIs, service levels, and commercial targets.
Excellent coaching and people development skills, with a passion for helping others succeed.
Strong stakeholder management and communication skills, with the ability to build effective relationships at all levels.
Experience handling customer escalations and resolving complex issues professionally and effectively.
A customer-first mindset with experience operating within a B2B environment.
Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
Commercial awareness and a focus on improving conversion, customer retention, and revenue performance.
Experience leading change, improving processes, and driving operational efficiencies.
The ability to remain calm, organised, and decisive in a fast-paced environment.
A proactive, resilient, and solutions-focused approach.
If you're an ambitious customer operations leader who is passionate about people, performance, and delivering exceptional customer outcomes, we'd love to hear from you.
Customer Operations Manager in Glasgow employer: LHH Recruitment Solutions
LHH Recruitment Solutions is an exceptional employer, offering a dynamic work environment in Central Scotland that promotes a hybrid work model for enhanced work-life balance. With a strong focus on employee development and growth opportunities, we empower our team to excel in their roles while fostering meaningful relationships with stakeholders in the public sector. Join us to be part of a collaborative culture that values innovation and commitment to excellence in procurement.
