At a Glance
- Tasks: Manage referrals, maintain systems, and support communication to help vulnerable households.
- Company: The Wise Group, dedicated to lifting people out of poverty.
- Benefits: Gain valuable experience in a purpose-driven organisation with full training provided.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference by ensuring timely support for those in need.
- Qualifications: Strong organisational skills and attention to detail; admin or customer service experience is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, Scotland
Salary – £24,479
Are you highly organised, detail-focused and motivated by supporting others to deliver great work? Do you want a role where your contribution helps ensure vulnerable households receive timely and effective support? If so, The Wise Group would love to hear from you.
We are recruiting Administrators to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and are essential to ensuring the smooth and efficient operation of the service during its busiest period.
The Wise Group is committed to lifting people out of poverty and helping individuals and families build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
Administrators play a vital role in enabling this support by ensuring that referrals are processed efficiently, information is accurate and the service operates effectively. In this role, you will:
- Manage and process incoming referrals
- Update and maintain systems
- Support communication with customers, partners and colleagues
- Work closely with Mentors and Community Engagement Officers to ensure customers are allocated appropriately and receive timely support
- Help maintain accurate records and monitor workflows
- Contribute to service performance by ensuring information is handled efficiently and correctly
This is a fast-paced role, particularly during the winter months when referral volumes increase significantly. You will need to be comfortable managing a high volume of activity, prioritising tasks effectively and maintaining a high level of accuracy. Your ability to stay organised and responsive will be critical to the success of the service.
We are looking for individuals who are reliable, adaptable and able to work both independently and as part of a team. You will have strong organisational skills, excellent attention to detail and confidence using digital systems. Experience in administrative, coordination or customer service roles would be beneficial, but most important is your ability to manage information efficiently and support a busy operational environment.
These roles form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident in your role and able to contribute from the outset. This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while playing a key role in supporting households when they need it most. Your work will help ensure the right support reaches the right people at the right time.
To apply, please send a tailored CV and covering letter by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Administrator in Glasgow employer: LHH Recruitment Solutions
The Wise Group is an exceptional employer dedicated to making a positive impact in the community, particularly through its Home Energy Advice Team. With a strong commitment to employee development, you will receive comprehensive training and support, fostering a collaborative work culture that values your contributions. Working from home in Scotland, you'll enjoy the flexibility of remote work while playing a crucial role in helping vulnerable households access vital energy support during the challenging winter months.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the sector. A personal recommendation can go a long way in landing that Administrator role.
✨Tip Number 2
Prepare for interviews by researching The Wise Group and their HEAT service. Understand their mission and values so you can show how your skills align with their goals. We want to see your passion for helping vulnerable households!
✨Tip Number 3
Practice common interview questions related to administration and customer service. Think about examples from your past experiences that highlight your organisational skills and attention to detail. We love seeing candidates who can demonstrate their abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and any relevant experience in administrative or customer service roles. We want to see how you can support our Home Energy Advice Team!
Craft a Compelling Cover Letter:Your cover letter should be no more than two pages of A4, so keep it concise! Summarise your skills and experience, and don’t forget to mention why you’re motivated to help vulnerable households. Show us your passion for making a difference!
Be Detail-Oriented:Since this role requires a high level of accuracy, make sure your application is free from typos and errors. Double-check everything before you hit send. We appreciate attention to detail, and it’s a great way to show us you’re the right fit!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly. Don’t miss out on this opportunity to join our Seasonal Team!
How to prepare for a job interview at LHH Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and how it fits into The Wise Group's mission. Familiarise yourself with their Home Energy Advice Team (HEAT) and think about how your skills can help support vulnerable households. This will show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure, especially during busy periods.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for an Administrator. Bring along examples of how you've ensured accuracy in your previous roles, whether it's through maintaining records or processing information. You might even want to mention any digital systems you've used to manage data effectively.
✨Express Your Passion for Helping Others
The Wise Group is all about supporting those in need, so be prepared to share why you're motivated to work in a role that helps vulnerable households. Talk about your commitment to making a difference and how you see yourself contributing to the team's success during the busiest months.
